IT38171: MISSING ENTRIES IN THE "RESTORE POINT RETENTION" BACKUPS SESSION VIEW

APAR status

• Closed as program error.

Error description

• Missing entries in the "Restore Point Retention" Backups
  session view of IBM Spectrum Protect Plus UI can be seen.
  This can happen when the maintenance job runs while the vSnap
  host on which the data resides is temporarily unresponsive or
  unreachable.
  In that case, as the vSnap is unreachable, IBM Spectrum protect
  Plus can incorrectly mark the recent restore points as stale
  and expire these from the local catalog.
  The actual backup data will still remain on the vSnap
  indefinitely since the IBM Spectrum Protect Plus host catalog
  would not be aware of its existence anymore.
  
  For example a backup job completed successfully on 15 April :
  
  SUMMARY,Tue 13 Apr 2021 20:00:00 TRT,,CTGGA2399,Starting job
          for policy BACKUP with job name vmware_Daily_2
          (ID:<SLAId). id -> xxxxx6. IBM Spectrum Protect Plus
          version 10.1.7-3043.
  SUMMARY,Thu 15 Apr 2021 09:41:55 TRT,,CTGGA2340,Job policy
          vmware_Daily_2 completed in 1 day(s) 13 hr(s) 41 min(s)
          55 sec(s) and ended with status COMPLETED. id xxxxx6
  
  but the view:
  
  Manage protection > Spectrum Protect Plus
                    > Restore point retention > Backup Sessions
  misses to report this successful backup run.
  It would report for example :
  
  SLA   start  Expires on      Job Id Duration   Status    VMs
  ----- ------ --------------- ------ ---------- --------- ---
  SLA_1 Apr 20 <1 month later> xxxx14 <duration> COMPLETED VM3
  SLA_2 Apr 11 <1 month later> xxxxx2 <duration> COMPLETED VM2
  SLA_1 Apr 11 <1 month later> xxxxx1 <duration> COMPLETED VM1
  
  and not report the expected information :
  
  SLA   start  Expires on      Job Id Duration   Status    VMs
  ----- ------ --------------- ------ ---------- --------- ------
  SLA_2 Apr 13 <1 month later> xxxxx6 <duration> COMPLETED xx
                                                           pro-
                                                           tected
                                                           VMs
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS005486280, missing, restore
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is preserve all data for unstable or
  crashed vSnap server
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels