IT38051: CLOUD TRANSFER PROCESSES TO S3 CLOUD OR AWS CLOUD MAY FAIL WITH ANR3716E "HTTP STATUS CODE: 400"

8.1.12.200-IBM-SPSRV-WindowsX64
8.1.12.200-IBM-SPSRV-Linuxx86_64
8.1.12.200-IBM-SPSRV-Linuxs390x
8.1.12.200-IBM-SPSRV-Linuxppc64le
8.1.12.200-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads
IBM Spectrum Protect Server V8.1.12.X interim fix downloads

APAR status

• Closed as program error.

Error description

• Cloud transfer processes like database backup, tiering, space
  reclamation to an S3 type cloud, including Amazon Web Services
  (AWS), might fail with ?ANR3716E status code: 400? and the
  exception "com.amazonaws.ResetException" is shown in the FFDC
  log. This is is likely to be seen after installed or upgraded to
  8.1.12, but could be possible on other releases also.
  
  The actlog for a database backup shows the following entries for
  example:
  BACKUP DB t=full devc=AWS-S3 numstreams=10
  ANR3716E A request to the cloud service provider for the write
  object operation on the AWS connection or storage pool failed
  with the following HTTP status code: 400.
  ANR2968E Database backup terminated. Db2 sqlcode: -2033. Db2
  sqlerrmc: -50
  
  
  dsmffdc.log shows:
  [ FFDC_GENERAL_SERVER_ERROR ]: (jvm.c:1854)
  com.tivoli.dsm.cloud.api.ProviderS3Retry handleException
  com.amazonaws.ResetException The request to the service failed
  with a retryable reason, but resetting the request input stream
  has failed. See exception.getExtraInfo or debug-level logging
  for the original failure that caused this retry.;  If the
  request involves an input stream, the maximum stream buffer size
  can be configured via
  request.getRequestClientOptions().setReadLimit(int)
  
  IBM Spectrum Protect Server Version Affected:
  
  Version 8.1.12.000 and above on all supported platforms
  
  | MDVREGR 8.1.12-TIV_5698MSV |
  
  
  Additional Keywords:
  
  TSM server Spectrum Protect TS006322909 AWS cloud transfer
  space reclamation tiering db backup
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.12.200 and 8.1.13. Note  *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

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