IT38044: ANS1611E A PLUGIN OPERATION FAILED BECAUSE OF AN INTERNAL ERROR.

APAR status

• Closed as program error.

Error description

• HSM For Windows client with 'Backup before Migration' feature
  enabled will fail the backup with the following messages in the
  dsmerror.log file:
  Example:
  ANS1228E Sending of object '\\stjhxxxx\p$\fixx\GNLINVOIxxx\L01
  xxxxxx\OLD BATCHES\1 - APR16 - BACK UP REJECTIONS\L02 AES
  xxxxxxxxxx\00xxx62xxx.pdf' failed.
  
  ANS5283E The operation was unsuccessful.
  
  ANS1999E Incremental processing of '\\stjhxxxx\p$' stopped.
  
  ANS1999E Incremental processing of '\\stjhxxxx\o$' stopped.
  
  ANS1611E A plugin operation failed because of an internal
  error.
  
  
  In the actlog of the SP Server, you will see messages similar
  to the following:
  ANR0424W Session 3060746 for node STJHxxxx_xxx (Windows) refused
  - invalid password submitted.
  
  This problem only happens if Failover is configured where the
  HSM For Windows migration data goes to one SP Server while the
  'Backup before Migration' goes to a
  different SP Server.
  
  IBM Spectrum Protect Versions Affected: V7.1  and V8.1  on
  Windows platform
  
  Customer/L2 Diagnostics:
  
  
  Initial Impact: Low
  
  Additional Keywords:  hsm windows plugin
  

Local fix

• > Disable the failover in the option file using the following
  option:
  
  USEREPLICATIONFAilover NO
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect BA Client 7.1.6, 7.1.8, 8.1.4, 8.1.6,   *
  * 8.1.8, 8.1.9, 8.1.10, 8.1.11 and, 8.1.12 on the Windows      *
  * platform.                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect backup-brchive client 8.1.13 version on Windows      *
  * platform.                                                    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The scheduled backup of the Spectrum Protect HSM - managed file
  system can fail if the following conditions are met:
  . the automated client failover is configured to the "Failover
  Server";
  . Spectrum Protect HSM is configured to migrate files to the
  "HSM Server";
  . Spectrum Protect BA Client is configured to back files up to
  the "Backup Server"
  . files were not backed up before migration.
  Note that "Failover Server", "HSM Server" and "Backup Server"
  are different Spectrum Protect Servers.
  The problem is that in this environment SP client can try to
  connect to wrong server and it leads to the authentification
  error and subsequent failure of the backup.
  The routine that connects to the server has been modified to
  correctly handle such environment.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMCSVC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels