IT38028: SLOW PANEL LOADING RESULTING IN TSS:ECONNABORTED & TSS:ECONNRESET ERRORS OBSERVED IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• Storage Insights is performing slowly and many panels are
  displaying messaging such as:
  
  BPCUI0032E
  Oops something wrong happened on our end. Try refreshing
  the page to fix the issue. Error code: TSS:ECONNABORTED.
  Reference ID: xxxxxxxxxxxxxxxx
  
  or
  
  BPCUI0032E
  Oops something wrong happened on our end. Try refreshin
  the page to fix the issue. Error code: TSS:ECONNRESET
  Reference ID: xxxxxxxxxxxxxxxx
  
  These errors are tied to some internal timeouts that are
  occurring; this APAR is to address the problem and improve
  logging about the problem(s).
  
  Note:
  Error code "TSS:500" was changed to more specific messaging,
  such as "TSS:ECONNABORTED" or "TSS:ECONNRESET", in a Storage
  Insights update, but the underlying issue remained.
  
  
  
  Problem as described by customer:
  Storage Insights getting error 500 during charting.
  
  Initial customer impact (low/med/high):
  high
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users experiencing slow GUI panel load  *
  * times resulting in TSS errors                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights is performing slowly and many panels are    *
  * not loading in a timely manner or displaying messaging       *
  * such as:                                                     *
  *                                                              *
  * BPCUI0032E                                                   *
  * Oops something wrong happened on our end. Try refreshing     *
  * the page to fix the issue. Error code: TSS:500.              *
  * Reference ID: xxxxxxxxxxxxxxxx                               *
  *                                                              *
  * These errors are tied to some internal timeouts that are     *
  * occurring; this APAR addresses the problem to improve        *
  * panel load times.                                            *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels