APAR status
Closed as program error.
Error description
Oracle database backup failed on IBM Spectrum Protect Plus with following error found in job log: CTGGA4093,[dbname] Timed out (300 seconds). Waiting for sudo -n -u 'oracle' /u01/PROD/db/tech_st/11.2.0.4/bin/sqlplus -S /nolog @/tmp/25152b8e-3fed-4104-813c-aa6dec90859e/runner-input -MainThread.sql command to complete. The default time out value is 5 minutes, ( 300 seconds ). Need to increase the time out here in order to allow the command finishes IBM Spectrum Protect Versions Affected: 10.1.x Additional Keywords: SPPLUS, TS005531637, Oracle database. Timed out
Local fix
The timeout can be increased through the following option in /etc/guestapps.conf on the Oracle server, create this file if it doesn't exist. [oracle] catalogLevel0Timeout=<timeout in seconds>
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.8 ifix2 and 10.1.9. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
The default timeout for running rman commands was not enough in this environment. Provided an option for changing this default timeout value. After applying the fix the timeout can be changed if the environment requires a longer time for running commands.
Temporary fix
Comments
APAR Information
APAR number
IT37946
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-08-09
Closed date
2021-08-30
Last modified date
2021-08-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Apps Oracle
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024