APAR status
Closed as program error.
Error description
The Tickets tab for a given storage device in IBM Storage Insights should display open and closed cases for that device. Some older closed cases are displayed but none of the newer open cases are listed. This includes cases opened through Call Home, Storage Insights, or directly through the support community. This does not change as cases move from open to closed. The list of cases associated with that storage device is not accurately received and displayed.
Local fix
None. Access cases directly from the IBM Support Community until resolved.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users viewing the open and closed * * support cases for a device * **************************************************************** * PROBLEM DESCRIPTION: * * The Tickets tab for a given storage device in IBM Storage * * Insights should display open and closed cases for that * * device. * * * * Some older closed cases are displayed but none of the * * newer open cases are listed. This includes cases opened * * through Call Home, Storage Insights, or directly through the * * * * support community. * * * * This does not change as cases move from open to closed. * * The list of cases associated with that storage device is not * * accurately received and displayed. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( release target 3Q 2021 / September ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT37788
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-07-27
Closed date
2021-08-11
Last modified date
2021-08-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
Document Information
Modified date:
12 January 2026