APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus database backups can take a long time or appear to hang after the changed data is transferred while waiting on the upload to the IBM Spectrum Protect Plus host of logs related to the backup job. There is no error or warning as seen in the following example of a Microsoft Exchange backup job log: SUMMARY,<timestamp>,CTGGA2398,Starting job for policy <SLAName> (ID:<SLAId>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.8-4083. ... INFO,<timestamp>,CTGGA3149,[<DBServerHost>] [<timestamp>] Starting backup command. ... DETAIL,<timestamp>,CTGGA3711,[<DBServerHost>] File [.\Data\<DBName>.edb] runs as incremental backup. Total data to be transferred [20 GB]. DETAIL,<timestamp>,CTGGA3713,[<DBServerHost>] File [.\Logs\E01*.log] runs as base backup reason: User option DETAIL,<timestamp>,CTGGA3713,[<DBServerHost>] File [.\Logs\E01.chk] runs as base backup reason: User option ... DETAIL,<timestamp>,CTGGA2325,[<DBServerHost>] Waiting for remote operation to complete on server <DBServerHost> DETAIL,<timestamp>,CTGGG1012,[<DBServerHost>] <xx> file(s) backed up. Total <yy> GB data transferred. INFO,<timestamp>,CTGGA3150,[<DBServerHost>] [<timestamp>] Ending backup command. INFO,<timestamp>,CTGGA1718,[<DBServerHost>] command.zip not found retrieving uncompressed version of the output log. ... ==> Job appearing to hang or unexpected long time (more than 1 hour) before the completion message is seen: SUMMARY,<timestamp>,CTGGA2340,Job policy <SLAName> completed in <x> hr(s) <y> min(s) <z> sec(s) and ended with status COMPLETED. id <JobId> This will happens when the backup job log files to upload from the protected server to the IBM Spectrum Protect Plus host are large. Typically it is the trace.txt file found in the job log bundle that can be several hundreds of MB or more in size. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x Additional Keywords: SPP, SPPLUS, TS005373167, stall, stalled
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.8 ifix2 and 10.1.9. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
The problem was caused by attempt to download very large diagnostic logs created by the agent. Provided a new global preference option for skipping the download of diagnostic logs as part of the backup job.
Temporary fix
Comments
APAR Information
APAR number
IT37662
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-07-16
Closed date
2021-08-30
Last modified date
2021-08-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Apps Exchange
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024