IT37344: AUTO DEPLOYMENT HANGS DUE TO A DISK FULL CONDITION DURING UPDATE PACKAGE'S RETRIEVE

APAR status

• Closed as program error.

Error description

• Error Description: IBM Spectrum Protect client automatic
  deployment hangs due to /usr file system is full.
  
  The hang caused due to target filesystem
  ("/usr/tivoli/tsm/client/IBM_ANR_UNX/packages/deploy/client/"
  folder
  resides on) is full.
  
  
  Customer/L2 Diagnostics:
  
  In this case, the server activity log shows deployment schedule
  completed successful. However, error log shows
  
  disk full condition.
  
  #activity log:
  
  05/09/2021 08:34:01      ANR2507I Schedule
  A_DEPLOY_AIX_8112_090521 for domain
                           STANDARD started at 05/09/2021 08:06:14
  AM for node
                           A01SCBIDxxxx completed successfully at
  05/09/2021
                           08:34:01 AM. (SESSION: 63867)
  
  # dsmerror.log:
  
  05/09/21   08:34:35 ANS4009E Error processing '/usr/tivoli/tsm/
  client/IBM_ANR_UNX/packages/deploy/client/AIX/PPC/v8112/
  v8.1.12.0/tivoli.tsm.client.ba.64bit': disk full condition
  
  #setup logs shows following messages
  
  Sun May  9 08:34:15 +08 2021: Retrieve the installation packages
  
  
  with description DEPLOY_81120_AIX_PPC to target path
  /usr/tivoli/tsm/client/IBM_ANR_UNX/deploy/../packages from the
  TSM server.
  Sun May  9 08:34:15 +08 2021: dsmc retrieve -server=A01CTSMLxxx
  
  -fromnode=IBM_DEPLOY_CLIENT_UNX -SUB=YES -replace=all
  -forcesignaturecheck=yes
  
  -description=DEPLOY_81120_AIX_PPC /
  /usr/tivoli/tsm/client/IBM_ANR_UNX/deploy/../packages/
  IBM Spectrum Protect
  Command Line Backup-Archive Client Interface
   Client Version 8, Release 1, Level 11.0
  
   Client date/time: 05/09/21   08:34:15
  (c) Copyright by IBM Corporation and other(s) 1990, 2020. All
  Rights Reserved.
  
  
  Retrieve function invoked.
  
  Node Name: A01SCBIDxxxx
  Session established with server STSMLC01: Linux/x86_64
   Server Version 8, Release 1, Level 11.000
   Server date/time: 05/09/21   08:34:16  Last access: 05/09/21
  08:34:15
  
  Retrieving       4,602,880
  /deploy/client/AIX/PPC/v8112/v8.1.12.0/GSKit8.gskcrypt64.ppc.rte
  --> /usr/tivoli/tsm/client/IBM_ANR_UNX/packages/deploy/client/A
  IX/PPC/v8112/v8.1.12.0/GSKit8.gskcrypt64.ppc.rte[Done]
  Retrieving           6,370
  /deploy/client/AIX/PPC/v8112/v8.1.12.0/content.spsig --> /usr/t
  ivoli/tsm/client/IBM_ANR_UNX/packages/deploy/client/AIX/PPC/v81
  12/v8.1.12.0/content.spsig[Done]
  Retrieving       2,611,200 /deploy/client/AIX/PPC/v8112/v8.1.12
  .0/tivoli.tsm.filepath_aix_2.2.0.4--> /usr/tivoli/tsm/client/IBM
  IX/PPC/v8112/v8.1.12.0/tivoli.tsm.filepath_aix_2.2.0.4[Done]
  Retrieving      39,997,440
  /deploy/client/AIX/PPC/v8112/v8.1.12.0/GSKit8.gskssl64.ppc.rte
  --> /usr/tivoli/tsm/client/IBM_ANR_UNX/packages/deploy/client/A
  IX/PPC/v8112/v8.1.12.0/GSKit8.gskssl64.ppc.rte[Done]
  Retrieving     492,582,400
  /deploy/client/AIX/PPC/v8112/v8.1.12.0/tivoli.tsm.client.webgui
  --> /usr/tivoli/tsm/client/IBM_ANR_UNX/packages/deploy/client/A
  IX/PPC/v8112/v8.1.12.0/tivoli.tsm.client.webgui[Done]
  AThe only valid responses are characters from this set: [1, 2,
  A]
  The character '#' stands for any decimal integer.The only valid
  responses are characters from this set: [1, 2, A]
  IBM Spectrum Protect Versions Affected: Spectrum Protect client
  version 8.1 and later on supported platforms
  
  Initial Impact: Low
  
  Additional keywords:  TS005616268, autodeploy, hangs, disk full,
  spectrum, packages
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client versions 7.1.x    *
  * and 8.1.x running on all platforms.                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is projected *
  * to be fixed in level 8.1.13. Note that this is subject to    *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• After the fix, the automatic deployment will abort new packages'
  retrieve operation if there is a disk full condition on the
  target file system.
  As a result, the automatic deployment won't hang, but report a
  disk full error instead.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• updatemg
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels