IT37340: NOTIFICATIONS AND TICKETS NOT DISPLAYING FOR STORWIZE-FAMILY DEVICES

APAR status

• Closed as program error.

Error description

• Storage Insights isn't changing the health status in response to
  health events that it receives. Devices still show a "green"
  status indicator in the operations dashboard view despite the
  presence of notifications about underlying hardware failures in
  the device.
  
  The device's status in the dashboard should be the worst of:
  
   - the device's status (as reported by the device)
   - the device's internal resources' statuses (as reported by
      the device)
  
  
  ____________________________________________________
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.x
  
  Problem as described by customer:
  Storage Insights not showing health status
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• Local Fix: Fix to be deployed to Storage Insights.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing health status of storage  *
  * device                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights isn't changing the health status in         *
  * response to                                                  *
  * health events that it receives. Devices still show a "green" *
  * status indicator in the operations dashboard view despite    *
  * the                                                          *
  * presence of notifications about underlying hardware failures *
  * in                                                           *
  * the device.                                                  *
  *                                                              *
  * The device's status in the dashboard should be the worst of: *
  *                                                              *
  *  - the device's status (as reported by the device)           *
  *  - the device's internal resources' statuses (as reported by *
  *     the device)                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels