IT37329: STORAGE INSIGHTS GUI STAYS IN LOADING WHEN USING NON-ASCII CHARACTERS IN THE IBMID USER NAME.

APAR status

• Closed as program error.

Error description

• When using non-ASCII characters in the IBMID profile i.e. in the
  first name, last name,... the Storage Insights GUI stays in
  loading after login.
  

Local fix

• Edit the IBMID profile to remove the non-ASCII characters.
  https://myibm.ibm.com
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users with non-ASCII characters in      *
  * their IBMid profile                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a customer's IBMid profile contains any non-ASCII       *
  * characters the Storage Insights GUI stays in loading after   *
  * login.                                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Edit your IBMid profile to remove any non-ASCII              *
  * characters:                                                  *
  *                                                              *
  * https://myibm.ibm.com                                        *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  ( release target 3Q 2021 / September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels