IBM Support

IT37282: IBM SPECTRUM PROTECT PLUS UI IS IN HUNG STATE WHEN IT TRIES TO ACCESS AN EXTERNAL SITE

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APAR status

  • Closed as program error.

Error description

  • When accessing IBM Spectrum Protect Plus UI version 10.1.8, it
    is in hung state without any message displayed. By checking
    "view page source" of the browser, it is found that IBM Spectrum
    Protect Plus tries to connect to an external site:
    
    https://cdnjs.cloudflare.com/ajax/libs/tether/1.4.7/js/tether.m
    in.js
    
    If IBM Spectrum Protect Plus virtual appliance does not have
    internet access, the hung condition happens. IBM Spectrum
    Protect Plus UI can be accessed once the attempt to reach above
    link times out.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.5, 10.1.6, 10.1.7, and *
    * 10.1.8.                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.8 patch1 and 10.1.9.  Note that this is subject to      *
    * change at the discretion of IBM.                             *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus was fixed to remove the external
    library reference.   The required library is now included as
    part of deployment and referenced by the UI locally.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT37282

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A18

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-06-16

  • Closed date

    2021-06-18

  • Last modified date

    2021-06-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • GUI
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024