IT37257: FAILURE TO PROBE PURESTORAGE X20 DEVICES IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• Users are not able to run a probe on newly added storage array
  ?PureStorage X20? in Storage Insights.
  
  Probe failure messaging visible in GUI is as follows:
  BTADS0102E The probe with the run ID value completed with
  errors.
  HWN021503E The action cannot be completed
  HWNEP0135E External process failed with error code error code .
  HWN025032E Job failed during post processing of collected data
  from the data source
  Internally the details are shown as follows:
  2021-06-06 23:59:12.854 - INFO - HWN021719I Perform collection
  post process tasks for storage system PW-PSX20.
  2021-06-06 23:59:12.855 - ERROR - Error processing data files.
  Exiting...
  2021-06-06 23:59:12.855 - DEBUG - Writing status file...
  2021-06-06 23:59:12.856 - DEBUG - Exit code: 99
  2021-06-06 23:59:12.856 - DEBUG - Traceback (most recent call
  last):
  File ?vsi_thirdparty/MainLauncher.py?, line 357, in run_reporter
  
  File ?Reporter.py?, line 95, in start
  File ?Reporter.py?, line 491, in probe
  IndexError: list index out of range
  2021-06-06 23:59:13.111 - ERROR - HWN025032E Job failed during
  post processing of collected data from the data source.
  
  A fix for this has been identified and will be corrected.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: PureStorage X20 probe failures
  
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Pure storage device    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users are not able to run add and probe     *
  * a newly added PureStorage X20 storage array.                 *
  *                                                              *
  * Probe failure messaging visible in GUI is as follows:        *
  *                                                              *
  * BTADS0102E The probe with the run ID value completed with    *
  * errors.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  
  ( release target 3Q 2021 / July)
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels