IT37107: CLOUD DB BACKUP FAILS WITH ANR9999D_2667574571

8.1.12.200-IBM-SPSRV-WindowsX64
8.1.12.200-IBM-SPSRV-Linuxx86_64
8.1.12.200-IBM-SPSRV-Linuxs390x
8.1.12.200-IBM-SPSRV-Linuxppc64le
8.1.12.200-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads
IBM Spectrum Protect Server V8.1.12.X interim fix downloads

APAR status

• Closed as program error.

Error description

• A cloud db backup to AWS S3 can fail with the following error
  reported:
  
  05/21/2021 16:54:50      ANR2280I Full database backup started
  as process 672. (SESSION: 26775, PROCESS: 672)
  05/21/2021 16:54:51      ANR9999D_2667574571
  jvmGetJStringN(jvm.c:2232) Thread<139>: String too big for
  buffer. Buffer size = 150, Java String size = 152, utfLength =
  152(SESSION: 26775, PROCESS: 672)
  
  Additional errors will be reported until the the database backup
  process fails out with the following:
  
  05/21/2021 16:55:39      ANR2968E Database backup terminated.
  Db2 sqlcode: -2033. Db2 sqlerrmc: -50 . (SESSION: 26775,
  PROCESS: 672)
  
  05/21/2021 16:55:39      ANR3716E A request to the cloud
  service provider for the write object operation on the
  DB_CLOUD_CONNECTION connection or storage pool failed with the
  following HTTP status code: 400. (SESSION: 26775, PROCESS: 672)
  05/21/2021 16:55:39      ANR3795E Data from cloud volume or
  container 12345678901234567890.DBV, which is defined in the
  connection or storage pool DB_CLOUD_CONNECTION, could not be
  uploaded. (SESSION: 26775, PROCESS: 672)
  
  
  It has been determined that there is an issue with the buffer
  size needed for certain S3 regions.  The fix will address this
  and allow the cloud database backup to be successful to all
  regions.
  
  
  Known impacted regions:
  ap-northeast-1
  ap-northeast-2
  ap-northeast-3
  ap-southeast-1
  ap-southeast-2
  
  Spectrum Protect Versions Affected: All Spectrum Protect server
  versions 8.1.10.0 and higher
  
  Additional Keywords: dbb TS005702186
  

Local fix

• Update the connection used for the database backup to one of the
  following regions:
  us-west-1
  us-west-2
  us-east-1
  us-east-2
  ap-south-1
  ca-central-1
  eu-central-1
  eu-west-1
  eu-west-2
  eu-west-3
  eu-north-1
  sa-east-1
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.12.200 and 8.1.13. Note  *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

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