IT37056: BPCUI0032E ?EVENT SERVICE IS NOT AVAILABLE? WHEN DELETING OR ACKNOWLEDGING ALERTS IN STORAGE INSIGHTS.

APAR status

• Closed as program error.

Error description

• End-users are presented with the following pop-up message:
  BPCUI0032E ?Event Service is not available? when trying to
  delete or acknowledge alerts in Storage Insights.
  Internally, the details of this error are as follows:
  ERROR Response payload (status=500) for request https://insight
  s.ibm.com/api/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/0/rest/srm/v
  2/alert:{?result?:{?type?:?E?,?msgId?:?BPCUI0032E?,?text?:?Event
  is not available.?,?time?:1622097075804}}
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: Storage Insights not allowing
  removal of Alerts.
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users deleting or acknowledging large   *
  * number of alerts                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Storage Insights users try to delete or                 *
  * acknowledge hundreds or thousands of alerts at               *
  * once they are presented with the following pop-up            *
  * message:                                                     *
  *                                                              *
  * BPCUI0032E "Event Service is not available" when trying      *
  * to delete or acknowledge alerts in Storage Insights.         *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  ( released 4Q 2021 / October )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels