IBM Support

IT37004: SLA DOES NOT RUN WITH "FAILED TO CREATE TASK: YOUR USER CREDENTIALS ARE NOT RECOGNIZED." AFTER ADMIN ID IS REMOVED.

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APAR status

  • Closed as program error.

Error description

  • If the admin ID (native IBM Spectrum Protect Plus or LDAP ID)
    
    is deleted that created an SLA is deleted, the SLA will fail to
    run with the following error.
    
    Job log shows:
    Failed to create task: Your user credentials are not recognized.
    Provide User Name and Password again or contact the System
    Administrator.
    
    Virgo log shows:
    Your user credentials are not recognized. Provide username and
    password again or contact the System Administrator.
    Failed to create task: Your user credentials are not recognized.
    Provide username and password again or contact the System
    Administrator.
    Problem in adding task, reason:  java.lang.Exception: Your user
    credentials are not recognized. Provide username and password
    again or contact the System Administrator.
    
    Note: there is no mechanism to determine exactly who created the
    SLA.
    
    
    Keywords: TS005551068 SPP ISPP
    

Local fix

  • Log in to the UI with an admin ID. Update any field in the SLA
    and save it. Then, rerun the SLA.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and   *
    * 10.1.8                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * currently projected to be fixed in IBM Spectrum Protect Plus *
    * level 10.1.9. Note that this is subject to change at the     *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • The problem mentioned in error description occurs when an LDAP
    group is removed from Spectrum Protect Plus UI. It occurs for
    all the jobs created by the LDAP users associated with the LDAP
    group that got removed. As part of problem resolution, when LDAP
    groups get removed from Spectrum Protect Plus UI, the product
    automatically assigns the jobs related with this LDAP group to
    native admin user.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT37004

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-05-24

  • Closed date

    2021-09-29

  • Last modified date

    2021-09-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Platform Other
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024