IT36981: IMPROVED LOGGING TO DIAGNOSE RE-IP FAILURES

APAR status

• Closed as program error.

Error description

• Error Description:
  It is not possible in some cases to determine the cause of a
  failure during re-IP operation for VM restore by using
  IBM Spectrum Protect Plus. Sample error in job log:
  CTGGA0948,Failed to run application on VM (VM_NAME). Error =
  (com.catalogic.ecx.deploy.vmware.VmwareWinRMDeployer : Exception
  in execute: Exception in transferring file to guest from ECX
  error: ESX_HOST).
  
  
  Affected versions:
  IBM Spectrum Protect Plus levels 10.1.x
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.8 patch1 and 10.1.9                               *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Improved the logging when there is a failure during the VM
  restore re-IP operation to diagnose network and file transfer
  issues.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels