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IT36981: IMPROVED LOGGING TO DIAGNOSE RE-IP FAILURES

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APAR status

  • Closed as program error.

Error description

  • Error Description:
    It is not possible in some cases to determine the cause of a
    failure during re-IP operation for VM restore by using
    IBM Spectrum Protect Plus. Sample error in job log:
    CTGGA0948,Failed to run application on VM (VM_NAME). Error =
    (com.catalogic.ecx.deploy.vmware.VmwareWinRMDeployer : Exception
    in execute: Exception in transferring file to guest from ECX
    error: ESX_HOST).
    
    
    Affected versions:
    IBM Spectrum Protect Plus levels 10.1.x
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.x                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * currently projected to be fixed in IBM Spectrum Protect Plus *
    * level 10.1.8 patch1 and 10.1.9                               *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • Improved the logging when there is a failure during the VM
    restore re-IP operation to diagnose network and file transfer
    issues.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT36981

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-05-21

  • Closed date

    2021-06-15

  • Last modified date

    2021-06-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024