IT36966: IBM SPECTRUM PROTECT PLUS HOST SYSTEM LOG COLLECTION DOES NOT WORK

APAR status

• Closed as program error.

Error description

• Collecting IBM Spectrum Protect Plus logs with the
  'Download system logs' button on the GUI or by using the
  logcollect command on the command line ends without processing
  anything.
  The logcollect command run on the IBM Spectrum Protect Plus
  host is ending as seen here :
  
  sudo /opt/ECX/tools/logcollect/logcollect
  
  Traceback (most recent call last):
    File "/opt/ECX/tools/logcollect/log-collector-client.py",
    line 11, in <module>
      import requests
  
  This behaviour is due to a missing package : 'python-requests'
  
  | MDVREGR 10.1.7 5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.8
  
  Additional Keywords: SPP, SPPLUS, TS005600252
  

Local fix

• Install the missing package from the IBM Spectrum Protect host
  using the following command :
    sudo yum --disablerepo=* --enablerepo=updates -y install
  python-requests
  
  Once installed, run this command to check if it is installed:
    sudo yum --disablerepo=* --enablerepo=updates -y info
  python-requests
  
  That last command must display an output similar to the
  following :
  
  Loaded plugins: fastestmirror
  Loading mirror speeds from cached hostfile
   * updates: nyc.mirrors.clouvider.net
  Installed Packages
  Name : python-requests
  Arch : noarch
  Version : 2.6.0
  Release : 8.el7_7
  Size : 344 k
  Repo : installed
  From repo : spposrepo
  Summary : HTTP library, written in Python, for human beings
  URL : http://pypi.python.org/pypi/requests
  License : ASL 2.0
  Description : Most existing Python modules for sending HTTP
                requests are extremely verbose and cumbersome.
                Python?s built-in urllib2 module provides most of
                the HTTP capabilities you should need, but the
                API is thoroughly broken. This library is
                designed to make HTTP requests easy for
                developers.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.8 ifix2 and 10.1.9.                               *
  ****************************************************************
  

Problem conclusion

• The system log collection Python client has been changed to
  allow for the Zip64 library to be used when downloading the .zip
  log collection bundle. Enabling Zip64 allows larger .zip files
  to be downloaded. This ensures that even abnormally large .zip
  system log collection bundles can be downloaded using the system
  log collection Python client.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform Logging
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels