APAR status
Closed as program error.
Error description
When the IBM Spectrum Protect Plus Microsoft 365 agent is restoring OneDrive files with sizes is in the range of 4192223 to 4194303 bytes, the restoration of those objects will end with failure. The whole restore job ends with partial or failed status depending on whether objects outside the given range were included in the restore operation. In the job log, the following message can be found: Summary {date} CTGGR0026 {host} ONEDRIVE RESTORE - user@domain.onmicrosoft.com - An unexpected error occurred when processing the job. Additionally, in the agent logs the following message can be found: System.Net.Http.HttpRequestException: Error while copying content to a stream
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and * * 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 10.1.8 patch1 and 10.1.9. Note that * * this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so when restoring OneDrive files with sizes in the range of 4192223 to 4194303 bytes, files will be restored successfully.
Temporary fix
Comments
APAR Information
APAR number
IT36955
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A15
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-19
Closed date
2021-06-22
Last modified date
2021-06-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024