IT36954: THE MICROSOFT 365 ONEDRIVE BACKUP WILL NOT COMPLETE AND APPEARS HUNG

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus Microsoft 365 OneDrive
  backup job will not complete and appears to hung.
  Message CTGGR0010 does not show the increment
  of processed items.
  
  Example of the messages:
  Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
  user@domain.onmicrosoft.com -75 items processed
  Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
  user@domain.onmicrosoft.com -75 items processed
  Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
  user@domain.onmicrosoft.com -75 items processed
  Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
  user@domain.onmicrosoft.com -75 items processed
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  *  IBM Spectrum Protect Plus level 10.1.8                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in 10.1.8 patch1 and 10.1.9. Note that *
  * this is subject to change at the discretion of IBM           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so during processing backup for
  OneDrive the job doesn't hang and is completing.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels