IBM Support

IT36954: THE MICROSOFT 365 ONEDRIVE BACKUP WILL NOT COMPLETE AND APPEARS HUNG

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Plus Microsoft 365 OneDrive
    backup job will not complete and appears to hung.
    Message CTGGR0010 does not show the increment
    of processed items.
    
    Example of the messages:
    Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
    user@domain.onmicrosoft.com -75 items processed
    Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
    user@domain.onmicrosoft.com -75 items processed
    Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
    user@domain.onmicrosoft.com -75 items processed
    Summary {date} CTGGR0010  {host} ONEDRIVE BACKUP -
    user@domain.onmicrosoft.com -75 items processed
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    *  IBM Spectrum Protect Plus level 10.1.8                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in 10.1.8 patch1 and 10.1.9. Note that *
    * this is subject to change at the discretion of IBM           *
    ****************************************************************
    

Problem conclusion

  • This problem has been fixed so during processing backup for
    OneDrive the job doesn't hang and is completing.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT36954

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A18

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-05-19

  • Closed date

    2021-06-22

  • Last modified date

    2021-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024