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IT36842: UNEXPECTED GUEST BACKUP ERROR CTGGA2649 "FAILED TO RECEIVE STATUS UPDATES FROM THE BACKUP PROCESS ON PROXY"

Abstract

The IBM Spectrum Protect Plus backup job can stop with the following message seen in the job log when protecting VM

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]

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Document Information

Modified date:
27 July 2026