IT36803: RESTORE OF MICROSOFT OFFICE 365 OBJECTS ENDING WITH 'UNEXPECTED ERROR' BECAUSE OF 'MEETINGCANCELLATION' ITEMS

APAR status

• Closed as program error.

Error description

• Starting with version 10.1.5, IBM Spectrum Protect Plus can
  protect Microsoft Office 365 objects.
  A restore can stop with the following messages seen in the
  job log :
  
  SUMMARY,Thu <timestamp>,CTGGA2398,Starting job for policy
                                    onDemandRestore_<Id>
                                    (ID:<xxxx>). id -> <JobId>.
                                    IBM Spectrum Protect Plus
                                    version 10.1.7-3051.
   DETAIL,Thu <timestamp>,CTGGL0055,Recovery policy options:
    {      sourceType=Office 365
       selectedSource=[Mailbox]
       sourceSnapshot=[Mailbox - Outlook/<MailBoxUserEmail> -
                       <RestorePointTimeStamp>]
          restoreType=ondemand
    restoreSourceType=site
        restoreSource=<SiteName>
          restorePath=<PathName>
        restoreMethod=Restore to other account
             tenantID=<TenantId>
     usernameSelected=<TargetUserEmail>}
  ...
   DETAIL,<timestamp>,CTGGA4000,[<ProxyHostAddress>] Unix Host
                                Agent <SPPO365AgentVersion>
                                running as <ProxyHostUser> for
                                appdiscovery (task ID: <TaskId>)
   DETAIL,<timestamp>,CTGGA4001,[<ProxyHostAddress>]
                                Hostname: ProxyHostAddress /
                                Operating System: Red Hat
                                Enterprise Linux 8.1 x86_64 /
                                Python: 3.6.9
  ...
     INFO,<timestamp>,CTGGR0010,[<ProxyHostAddress>] EXCHANGE
                                MAILBOX RESTORE -
                                <MailBoxUserEmail>
                                - 1111 items processed
     INFO,.. - <MailBoxUserEmail> - 2222 items processed
     INFO,.. - <MailBoxUserEmail> - xxxx items processed
     INFO,.. - <MailBoxUserEmail> - xxxx items processed
    ERROR,.. - <MailBoxUserEmail> - Task ended with a failed
                                    status.
    ERROR,.. - <MailBoxUserEmail> - An unexpected error occurred
                                    when processing the job.
  SUMMARY,.. - <MailBoxUserEmail> - processed items: xxxx
                                    (success: yyyy  skipped: 0
                                    failed: zzz)
  ...
  SUMMARY,<timestamp>,CTGGA2340,Job policy onDemandRestore_<Id>
                                completed in xx min(s) yy sec(s)
                                and ended with status FAILED.
                                id <JobId>
  
  in the CloudAgent.log found in the job log bundle, the
  following error will be seen for one or more objects :
  
  <timestamp> [ERR] [taskId=<TaskId>] [threadId=xx]
                    ExchangeMailboxRestoreFeature -> Sender has
                    thrown an exception
  Microsoft.Exchange.WebServices.Data.ServiceLocalException:
     The type of the object in the store (MeetingCancellation)
     does not match that of the local object (MeetingRequest).
     at ...
  <timestamp> [INF] [taskId=<TaskId>] [threadId=11] Item
                    '<ItemId>', action '"Restore"', status
                    'failed, moved to queue'
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS005548125, mailbox restore,
                       busy, unknown
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so when restoring objects type
  "MEETINGCANCELLATION", the process is completed successfully
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels