APAR status
Closed as program error.
Error description
Restore of Microsoft Office 365 objects ending with 'unexpected error' because of 'ServerBusyException' Error Description: Starting with version 10.1.5, IBM Spectrum Protect Plus can protect Microsoft Office 365 objects. A restore can stop with the following messages seen in the job log : SUMMARY,Thu <timestamp>,CTGGA2398,Starting job for policy onDemandRestore_<Id> (ID:<xxxx>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.7-3051. DETAIL,Thu <timestamp>,CTGGL0055,Recovery policy options: { sourceType=Office 365 selectedSource=[Mailbox] sourceSnapshot=[Mailbox - Outlook/<MailBoxUserEmail> - <RestorePointTimeStamp>] restoreType=ondemand restoreSourceType=site restoreSource=<SiteName> restorePath=<PathName> restoreMethod=Restore to other account tenantID=<TenantId> usernameSelected=<TargetUserEmail>} ... DETAIL,<timestamp>,CTGGA4000,[<ProxyHostAddress>] Unix Host Agent <SPPO365AgentVersion> running as <ProxyHostUser> for appdiscovery (task ID: <TaskId>) DETAIL,.. Hostname: LPRD-PROXYSPP01.caser.local / Operating System: Red Hat Enterprise Linux 8.1 x86_64 / Python: 3.6.9 ... INFO,.. EXCHANGE MAILBOX RESTORE - <MailBoxUserEmail> - - 1111 items processed INFO,.. - 2222 items processed INFO,.. - xxxx items processed INFO,.. - xxxx items processed ERROR,.. - Task ended with a failed status. ERROR,.. - An unexpected error occurred when processing the job. SUMMARY,.. - processed items: xxxx (success: yyyy skipped: 0 failed: zzz) ... SUMMARY,<timestamp>,CTGGA2340,Job policy onDemandRestore_<Id> completed in xx min(s) yy sec(s) and ended with status FAILED. id <JobId> in the CloudAgent.log found in the job log bundle, the following error will be seen for one or more objects : <timestamp> [ERR] [taskId=<TaskId>] [threadId=xx] ExchangeMailboxRestoreFeature -> Sender has thrown an exception Microsoft.Exchange.WebServices.Data.ServerBusyException: The server cannot service this request right now. Try again later. at ... <timestamp> [INF] [taskId=<TaskId>] [threadId=xx] Item '<ItemId>', action '"Restore"', status 'failed, moved to queue' Several retries will be seen : <timestamp> [ERR] [taskId=<TaskId>] [threadId=xx] ExchangeMailboxRestoreFeature -> Sender has thrown an exception Microsoft.Exchange.WebServices.Data.ServerBusyException: The server cannot service this request right now. Try again later. ... <timestamp> [ERR] [taskId=<TaskId>] [threadId=xx] Item '<ItemId>', action '"ReRestore"', status 'failed (#5)' the task '<TaskId>' ends with : <timestamp> [INF] [taskId=<TaskId>] [threadId=xx] Task progress: 100% <timestamp> [INF] [taskId=<TaskId>] [threadId=xx] Task <TaskId> finished. Status: "FAILED", Message: Processed yyyy of xxxx EMAIL and zz of zz DIRECTORY, ErrorCodes: 9999: 940 IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.5 and higher Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS005545522, mailbox restore, busy, unknown
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.9. Note that this is subject to change at the * * discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed in a way that the M365 agent will retry to download objects after the wait time specified by Exchange Online.
Temporary fix
Comments
APAR Information
APAR number
IT36784
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-05
Closed date
2021-09-27
Last modified date
2021-09-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
O365
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024