IT36783: NETAPP PROBE FAILED IN STORAGE INSIGHTS/SPECTRUM CONTROL WHEN A DISK IS ASSIGNED TO NON-EXISTENT AGGREGATES.

APAR status

• Closed as program error.

Error description

• The following error can be found in probe log
  /opt/IBM/TPC/device/log/xxxxxxxxx/...../process_netapp_cmode.log
  :
  
  2021-04-29 18:04:05.520 - INFO - Parsing mode: probe
  2021-04-29 18:04:05.520 - INFO - Reporter start:
  2021-04-29 18:04:06.583 - INFO - HWN021719I Perform collection
  post process tasks for storage system xxxxxxxxx.
  2021-04-29 18:04:07.927 - INFO - HWN6010I Task Processing_Disks
  completed successfully
  2021-04-29 18:04:09.036 - INFO - HWN6010I Task
  Processing_Enclosures completed successfully
  2021-04-29 18:04:09.599 - ERROR - Error processing data files.
  Exiting...
  2021-04-29 18:04:09.599 - DEBUG - Writing status file...
  2021-04-29 18:04:09.599 - DEBUG - Exit code: 99
  2021-04-29 18:04:09.599 - DEBUG - Traceback (most recent call
  last):
    File "site-packages\vsi_thirdparty\MainLauncher.py", line 357,
  in run_reporter
    File "Reporter.py", line 89, in start
    File "Reporter.py", line 2175, in probe
  IndexError: list index out of range
  
  2021-04-29 18:04:10.646 - ERROR - HWN025032E Job failed during
  post processing of collected data from the data source.
  
  The probe failed for Netapp storage system when a disk is
  assigned to non-existent aggregates.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights & Spectrum Control users monitoring     *
  * NetApp devices                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The probe failed for Netapp storage system when              *
  * configured where a disk is assigned to non-existent          *
  * aggregates.                                                  *
  *                                                              *
  * The logs show this probe failure:                            *
  *                                                              *
  * 2021-04-29 18:04:10.646 - ERROR -                            *
  * HWN025032E Job failed during post processing of              *
  * collected data from the data source.                         *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels