IT36761: BACKUP NODE FAILS WITH ERROR ANR4729E FOR EMC CELERRA FILERS

IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads

APAR status

• Closed as program error.

Error description

• The BACKUP NODE process will fail with the following error seen
  in the actlog, after an upgrade to IBM Spectrum Protect server
  8.1.10:
  
  ANR4729E Server connection to file server xxx.xxx.xxx.xxx
  failed. The level of the file server operating system is
  unsupported by IBM Spectrum Protect server. Please upgrade the
  file server to the level of the operating system supported by
  the server.
  
  The  issue occurs in a scenario where EMC Celerra filers with
  vendor name 'EMC2' are in place.
  The PVR MMS NA SPI SPID SESSREMOTE BRNODE  Server trace will
  display the vendor name as follows :
  
  <timestamp> [<PID>][ndmpspi.c][<TID>][spiSessInit]: NAS
  Vendorname:&#160;&#160;&#160;&#160;&#160;EMC2.
  <timestamp> [<PID>][ndmpspi.c][<TID>][spiSessInit]:
  Productname:&#160;&#160;&#160;&#160;CELERRA.
  
  | MDVREGR 8.1.10.0-TIV_5698MSV |
  
  
  
  
  IBM Spectrum Protect versions affected:
  Server 8.1.10 and above on supported platforms
  
  
  
  
  Initial Impact:
  High
  
  
  
  
  Additional Keywords:
  TSM "Spectrum Protect" #TS005287894 ANR4729E filer NAS EMC
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.13. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release: AIX, Linux, and
  Windows.
  Platforms fixed: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP