IT36728: COPY RETENTION SET PROCESS FAILS WHEN COPYING CLIENT DATA THAT WAS STORED WITH CLIENT SIDE DEDUPLICATION AND COMPRESSION ENABLED

8.1.10.300-IBM-SPSRV-WindowsX64
8.1.10.300-IBM-SPSRV-Linuxx86_64
8.1.10.300-IBM-SPSRV-Linuxs390x
8.1.10.300-IBM-SPSRV-Linuxppc64le
8.1.10.300-IBM-SPSRV-AIX
8.1.12.100-IBM-SPCMS-WindowsX64
8.1.12.100-IBM-SPCMS-WindowsI32
8.1.12.100-IBM-SPCMS-Linuxx86_64
8.1.12.100-IBM-SPOC-WindowsX64
8.1.12.100-IBM-SPOC-Linuxx86_64
8.1.12.100-IBM-SPOC-Linuxs390x
8.1.12.100-IBM-SPOC-LinuxPPC64le
8.1.12.100-IBM-SPOC-AIX
8.1.12.100-IBM-SPSRV-WindowsX64
8.1.12.100-IBM-SPSRV-Linuxx86_64
8.1.12.100-IBM-SPSRV-Linuxs390x
8.1.12.100-IBM-SPSRV-Linuxppc64le
8.1.12.100-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.12.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads

APAR status

• Closed as program error.

Error description

• When running a storage rule to commit a retention set to tape.
  The process fails with the following:
  11/20/2020 14:07:35
  ANR3845I The copy retention set process 63 identified
   17,271
  group member files in retention set 11 for
   copying to
  retention storage pool BACKUP-RET-TAPECOPY.
   (PROCESS: 63, JOB:
  11)
  11/20/2020 14:07:35 ANR3844I The copy retention set process
  63 identified a
   total of 25,324 files and 1,456 GB bytes to
  copy to
   retention storage pool BACKUP-RET-TAPECOPY. (PROCESS:
  
  63, JOB: 11)
  11/20/2020 14:14:06 ANR0232I The retention set
  copying process 63 for storage
   rule BACKUP-RET-TAPECOPY is
  completed. Data was copied
   from retention set 11 to tape
  storage pool
   BACKUP-RET-TAPECOPY. The following results are
  
  available: copied files: 0, copied bytes: 0 bytes,
   skipped
  files: 645, skipped bytes: 8,131,551,744, total
   transferred
  bytes: 0 bytes, elapsed time: 0 Days, 0
   Hours, 9 Minutes.
  (PROCESS: 63, JOB: 11)
  
  Customer/Support Diagnostics:
  Copy
  retention set will fail, when copying client side legacy dedup
  data along with client compression enabled data.
  Copy process
  fails in the actlog as below:
  ANR3842I The copy retention set
  process 537 to copy retention set 11 to retention storage pool
  BACKUP-RET-TAPECOPY ended.~
  ANR0985I Process 537 for Copy
  Retention Set (Worker) running in the BACKGROUND completed with
  completion state FAILURE at 17:48:03.~
  ANR1893E Process 537 for
  Copy Retention Set (Worker) completed with a completion state
  of FAILURE.~
  ANR0232I The retention set copying process 536 for
  storage rule BACKUP-RET-TAPECOPY is completed. Data was copied
  from retention set 11 to tape storage pool BACKUP-RET-TAPECOPY.
  The following results are available: copied files: 0, copied
  bytes: 0 bytes, skipped files: 62, skipped bytes:
  8,026,849,280, total transferred bytes: 0 bytes, elapsed time:
  0 Days, 0 Hours, 21 Minutes.~
  ANR4164W Storage rule
  BACKUP-RET-TAPECOPY cannot process job 12 because the job is in
  the interrupted state.~
  ANR0985I Process 536 for COPY RETENTION
  SET (SUMMARY) running in the BACKGROUND completed with
  completion state FAILURE at 17:48:08.~
  ANR1893E Process 536 for
  COPY RETENTION SET (SUMMARY) completed with a completion state
  of FAILURE.~
  ANR3852I Retention set with ID 11 for rule
  20786_JOEP_S-DOCUSILO1_VM_MONTHLY_185D is copied to tape
  storage with state Incomplete. The following results are
  available: total number of retention set files: 25324, number
  of copied files: 0, number of files that failed to copy:
  62.~
  ANR4161E Job 11 terminated by SYSTEM.~
  
  This is seen in
  FFDC log as well.
  [03-09-2021 17:48:02.704][
  FFDC_GENERAL_SERVER_ERROR ]: (sdstream.c:3428) Incomplete store
  operation for object id 20247364696 with 8685228 bytes
  left.
  [03-09-2021 17:48:02.705][ FFDC_GENERAL_SERVER_ERROR ]:
  (bfutil.c:21107) rc=9973 is fatal for SD streaming
  [03-09-2021
  17:48:02.706][ FFDC_GENERAL_SERVER_ERROR ]: (bfutil.c:21107)
  rc=9973 is fatal for SD streaming
  [03-09-2021 17:48:02.707][
  FFDC_GENERAL_SERVER_ERROR ]: (sdstream.c:3756) Sink thread had
  error 9973, beginning to wait for shutdown on metadata card
  queue
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of retention set copy  *
  * to tape.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in levels    *
  * 8.1.10.300, 8.1.12.100, and 8.1.13.                          *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP