IT36676: EXCHANGE DB GRANULAR OR TEST RESTORE FAILURE CTGGA1607

APAR status

• Closed as program error.

Error description

• A test or granular restore of a Microsoft Exchange Database
  protected by IBM Spectrum Protect Plus that involves the
  creation of a Recovery Database (RDB), can be seen stopping as
  follows in the job log :
  
  SUMMARY,<timestamp>,CTGGA2398,Starting job for policy
                                onDemandRestore_<RestoreId>
                                (ID:<SLAId>). id -> <JobId>. IBM
                                Spectrum Protect Plus version
                                10.1.7-3102.
   DETAIL,<timestamp>,CTGGL0055,Recovery policy options:
                    {sourceType=Exchange
                 selectedSource=[<DBName>]
        sourceSnapshot=[<DBName> - <BackupImageTimestamp>]
                    restoreType=ondemand
              restoreSourceType=site
                  restoreSource=APP_Exchange
                  restoreMethod=Test
                    destination=Restore to original instance
        autocleanupOnJobFailure=true
          allowSessionOverwrite=false
     continueWithRestoreOnError=false
                   recoveryType=recovery
         continueScriptsOnError=false}
  ...
     INFO,<timestamp>,CTGGA1604,Restoring databases (<DBName>)...
   DETAIL,<timestamp>,CTGGG1125,[<ExchangeServerAddress>] The
                                Exchange agent is running as user
                                <DomainName>\<User> in group
                                <DomainName>\Domain Users .
   DETAIL,<timestamp>,CTGGG1103,[<ExchangeServerAddress>]
                                Starting restore
   DETAIL,<timestamp>,CTGGG1104,[<ExchangeServerAddress>]
                                Starting inplace restore with
                                recovery.
   DETAIL,<timestamp>,CTGGG1134,[<ExchangeServerAddress>] The
                                check for the Exchange database
                                (.edb) file is complete.
     INFO,<timestamp>,CTGGA3150,[<ExchangeServerAddress>]
                                [<timestamp>] Ending restore
                                command.
    ERROR,<timestamp>,CTGGA1607,[<ExchangeServerAddress>] Failed
                                to restore databases (<DBName>)
                                on server
                                (<ExchangeServerAddress>).
  
  The trace.txt file found in the job log bundle for the failing
  restore will display truncated logging of the prerestore step
  where the database log files are copied from the vSnap mounted
  source to the target folder :
  
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|416|
                        Restore log files
  [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Capability.
                        Manager.ApplicationAPI.RestoreHelper.
                        CopySourceToTarget(String sourceFolder,
                        String targetFolder, String[] files,
                        Boolean useSymbolicLink,
                        CancellationToken ct)
       SourceFolder: c:\ProgramData\SPP\mnt\<FolderName>\
                     <InstanceName>_<DBName>_LOG_<Id>
       TargetFolder: c:\ProgramData\SPP\mnt\<FolderName>\
                     <InstanceName>_<DBName>_EDB_<Id>\
                     mnt_restoredLogs
  [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Capability.
                        Manager.ApplicationAPI.RestoreHelper.
                        CreateFileSymbolicLink
  ... <== End of trace is cut.
  
  The truncation can be at a different place during the copy
  phase on each restore attempt.
  The in-guest IBM Spectrum Protect Plus Exchange agent crash
  message is seen in the Windows Application event log :
  
  Information,<timestamp>,Windows Error Reporting,None,1001,
                          "Fault bucket , type 0
            Event Name: APPCRASH
              Response: Not available
                Cab Id: 0
     Problem signature:
        P1: SpAgent.exe
        P2: 10.1.7.0
        P3: 60585743
        P4: msxml3.dll
        P5: 8.110.14393.3986
        P6: 5f77fd59
        P7: c0000005
        P8: 0000000000086dbf
        P9:
        P10:
        Attached files:
       ...
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.3 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS005440647, abend, RDB
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.3, 10.1.4. 10.1.5, 10.1.6 and *
  * 10.1.7                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to sucesfully dispose
  Vss Writer Metadata component.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels