IT36672: STORAGE INSIGHTS "EXPORT PERFORMANCE DATA" FAILS TO UPLOAD TO HARDWARE SUPPORT TICKETS

APAR status

• Closed as program error.

Error description

• The export performance data functions within Storage Insights
  fail to upload exported files to EcuRep and Blue Diamond.
  
  The workaround is to choose the option to download. However
  the contents of downloaded files are known to be in an
  unrecognized format as described in APAR IT36671
  
  The Storage Insights GUI will pop up the following message:
  
  BPCUI0123E, an unexpected error occurred on the server
  that has not be correctly handled by the server error handling
  framework
  
  ___________________________
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.X
  
  Problem as described by customer:
  Unable upload exported performance data to hardware
  support tickets
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users exporting performance data        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Within Storage Insights the export performance data          *
  * fails to upload exported files to ECuRep and Blue            *
  * Diamond for IBM Support to review the data.                  *
  *                                                              *
  * The workaround is to choose the option to download.          *
  * However the contents of downloaded files are known           *
  * to be in an unrecognized format as described in APAR         *
  * IT36671                                                      *
  *                                                              *
  * The Storage Insights GUI will pop up the following           *
  * message:                                                     *
  *                                                              *
  * BPCUI0123E, an unexpected error occurred on the              *
  * server that has not be correctly handled by the server       *
  * error handling framework.                                    *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels