IT36652: CREATION OF A NEW TICKET RESULTS IN, 'AN UNEXPECTED ERROR OCCURRED DURING THE EXECUTION OF THE ACTION.'

APAR status

• Closed as program error.

Error description

• Attempting to open a Support Ticket to a Storage Device from
  Storage Insights results in the following:
  Storage Insights UI
  -> Dashboard -> Select Device -> Open Ticket
  
  -Error after
  submission:
  Create Ticket for <Storage Device Name>
  An
  unexpected error occurred during the execution of the
  action.
  Done
  
  -Embedded Error:
  ? Date_Time
  tcks-ticket_number-txpdn tcks error FaultDetail[0] =
  com.ibm.iepd.exception.ValidateException: Invalid object :
  [Subject]. Reason:[IBM serial [Device UUID] does not result in
  a 7 character serial number id]
  

Local fix

• Open Ticket outside of Storage Insights regarding the Storage
  Device.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support ticket for        *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempting to open a Support Ticket to a Storage Device      *
  * from Storage Insights GUI:                                   *
  *                                                              *
  * Storage Insights GUI -> Dashboard ->                         *
  * Select Device -> Open Ticket                                 *
  *                                                              *
  * Results in the following error after submission:             *
  *                                                              *
  * Create Ticket for <Storage Device Name>                      *
  * An unexpected error occurred during the execution            *
  * of the action.                                               *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21  [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels