APAR status
Closed as program error.
Error description
Starting with version 10.1.3, IBM Spectrum Protect Plus supports protection for Microsoft Exchange environments. The test restore or granular restore of a Microsoft Exchange database can fail as seen in the following job log example: SUMMARY,<timestamp>,CTGGA2398,Starting job for policy onDemandRestore_<RestoreId> (ID:<SLAId>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.7-3102. ... DETAIL,<timestamp>,CTGGL0055,Recovery policy options: {sourceType=Exchange selectedSource=[<DatabaseName>] sourceSnapshot=[<DatabaseName> - <BackupImageTimestamp>] restoreType=ondemand restoreSourceType=site restoreSource=APP_Exchange restoreMethod=Test destination=Restore to original instance autocleanupOnJobFailure=true allowSessionOverwrite=false continueWithRestoreOnError=false recoveryType=recovery continueScriptsOnError=false} ... DETAIL,<timestamp>,CTGGG1104,[<ExchangeServerAddress>] Starting inplace restore with recovery. DETAIL,<timestamp>,CTGGG1134,[<ExchangeServerAddress>] The check for the Exchange database (.edb) file is complete. INFO,<timestamp>,CTGGA3150,[<ExchangeServerAddress>] [<timestamp>] Ending restore command. ERROR,<timestamp>,CTGGA1608,[<ExchangeServerAddress>] Failed to restore databases (<DatabaseName>) on server (<ExchangeServerAddress>)(The mount database operation failed. For more information see the diagnostic logs for this operation.). ... SUMMARY,<timestamp>,CTGGA2340,Job policy onDemandRestore_<RestoreId> completed in 11 min(s) 24 sec(s) and ended with status FAILED. id <JobId> The trace.txt file found in the job log bundle, contains the following: [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2282 |RestoreDatabase() Begin. [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|231 |RestoreDatabase { DatabaseGUID: <DatabaseGUID> TargetDatabaseGUID: <TargetDatabaseGUID> TargetEDBFolder: c:\ProgramData\SPP\mnt\<Folder>\ <EcchangeServerName><DatabaseName>_EDB_ <xxxxxx>\mnt TargetLogFolder: c:\ProgramData\SPP\mnt\<Folder>\ <EcchangeServerName><DatabaseName>_EDB_ <xxxxxx>\mnt\_restoredLogs } ... [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|411| Restore edb files [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|416| Restore log files ... [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|455| The restore operation completed successfully. ... [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2285| RestoreDatabase() Done. [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2316| MountMailboxDatabase ('<TargetDatabaseGUID>') [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Sp.Exchange. ExchangeServerControl. MountMailboxDatabase(String databaseIdentity) ... [<timestamp>][xxxx] : Sp.Exchange.cs|MountMailboxDatabase|1372| Cmdlet Operation Failed RC=-1: Error: Failed to mount database "<TargetDatabaseGUID>". Error: An Active Manager operation failed. Error: Couldn't find the specified mailbox database with GUID '[Server=<ExchangeServerName,RequestId= <RequestId>,TimeStamp=<timestamp>] [FailureCategory=Cmdlet- InvalidOperationException] 6FB34EF6,Microsoft. Exchange.Management.SystemConfigurationTasks. MountDatabase The Microsoft Exchange Restore Database (RDB) is successfully created but the next step, the Microsoft Exchange mount command is still running when the IBM Spectrum Protect Plus agent attempts to access the RDB. Therefore, it fails to find it: Error: Failed to mount database "<TargetDatabaseGUID>". Error: An Active Manager operation failed. Error: Couldn't find the specified mailbox database with GUID [Server=<ExchangeServerName,RequestId=<RequestId>, TimeStamp=<timestamp>] This behavior was seen randomly and seen to affect only RBD mounts. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.3 and higher Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004272677, eseutil
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus 10.1.3, 10.1.4. 10.1.5, 10.1.6, * * 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus 10.1.8 * * patch1 and 10.1.9. Note that this is subject to change at * * the discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to sucesfully manage "Couldn't find the specified mailbox database with GUID.." error.
Temporary fix
Comments
APAR Information
APAR number
IT36629
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-20
Closed date
2021-05-27
Last modified date
2021-05-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024