IT36598: PCOM 13.0.4 INSTALL-UPGRADE FAILED ERROR 1603

IBM Personal Communications 12.0.8
IBM Personal Communications 13.0.6

APAR status

• Closed as program error.

Error description

• The user is having problem when "upgrading" their current PCOMM
  level going to PCOMM v13.0.4 level.
  
  The installation will fail
  with Error 1603.
  
  In the PCOMM install log file (pcsinst.log),
  this message is observed.
  
  "Maximum number of processes (150)
  reached. "
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Personal Communication users.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PCOM fails to upgrade if the number of running process is    *
  * more than 150.                                               *
  * This issue is due to a fixed number of processes allowed to  *
  * be stored into the array.                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  1. Install PCOMM 12.0.4 version in the Windows-10 operating
  system.
  2. Launch PCOMM application with a few sessions.
  3. Make sure the system is running more than 150 process. (check
  in Task Manager).
  4. Try to upgrade with a higher version like 12.0.4 to 13.0.4.
  5. PCOMM upgrade fails and it will pop up some error message.
  6. Verify the failing scenario in the "pcsinst.log"
  

Problem conclusion

• This issue is fixed with a dynamic number of processes stored
  into the array.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MSI
  

Fix information

• Fixed component name

  PCOMM COMBO-ENG

• Fixed component ID

  5639I7000

Applicable component levels

• RD00 PSY

     UP