IT36480: IBM SPECTRUM PROTECT SERVER CRASHES WHEN ENABLING CENTERA TRACE CLASSES

8.1.12.100-IBM-SPCMS-WindowsX64
8.1.12.100-IBM-SPCMS-WindowsI32
8.1.12.100-IBM-SPCMS-Linuxx86_64
8.1.12.100-IBM-SPOC-WindowsX64
8.1.12.100-IBM-SPOC-Linuxx86_64
8.1.12.100-IBM-SPOC-Linuxs390x
8.1.12.100-IBM-SPOC-LinuxPPC64le
8.1.12.100-IBM-SPOC-AIX
8.1.12.100-IBM-SPSRV-WindowsX64
8.1.12.100-IBM-SPSRV-Linuxx86_64
8.1.12.100-IBM-SPSRV-Linuxs390x
8.1.12.100-IBM-SPSRV-Linuxppc64le
8.1.12.100-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.12.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads

APAR status

• Closed as program error.

Error description

• Starting with version 8.1.10.000, the IBM Spectrum Protect
  Server crashes with these symptoms when enabling the Centera
  trace classes:.
  
  For example on a Linux host, the server activity log will
  display:
  
  ANR2017I Administrator XXXXXX issued command: TRACE
           ENABLE ADDMSG CENTERA  (SESSION: 49)
  ANR2017I Administrator  XXXXXXXX issued command: TRACE
                    BEGIN /tmp/TS003750753/trace.log  (SESSION:
  49)
  ANR0921I Tracing is now active to file
                     /tmp/trace.log. (SESSION: 49)
  ANR7814I Using instance directory /spp01/config.
  ANR3339I Default Label in key data base is TSM Server
                   SelfSigned SHA Key.
  ANR4726I The ICC support module has been loaded.
  ANR0990I Server restart-recovery in progress.
  ANR1628I The database manager is using port 51500 for
                    server connections.
  ANR1635I The server machine GUID,
  
  3a.80.3f.d8.ac.95.11.e9.a8.fe.7c.d3.0a.6c.83.20, has
                    initialized.
  ANR2100I Activity log process has started.
  ANR2741I Alert monitor has started.
  
  The IBM Spectrum Protect Server host /var/log/messages will
  display:
  
  il0prif00153 kernel: dsmserv[145065]: segfault at 250 ip
  00007ffff3ca146a sp 00007ffec97cdd08 error 4 in libc-2.1
  
  
  The file getcoreinfo.txt generated with to command:
     getcoreinfo <patrh>/<corefile>
  will display:
  
  
  #0  0x00007ffff3ca146a in strchrnul ()
  #1  0x00007ffff3c536e1 in vfprintf ()
  #2  0x00007ffff3c83179 in vsnprintf ()
  #3  0x00000000011a9611 in spiTrace (srcFile=0x7fffe5aced98
  "centera.c", srcLine=1505, srcFunc=0x7fffe5acec68 "WriteBuffer:
  Read %ld bytes from Centera, eof=%d.\n", fmtStr=<optimized out>)
  #4  0x00007fffe5ace20f in WriteBuffer
  (streamInfoP=0x7ffe90064708)
  #5  0x00007fffe5719b43 in FPCustomStream::_complete()
  #6  0x00007fffe571898b in FPBasicGenericStream::complete()
  #7  0x00007fffe4ebab1a in HPPReadBlobTransaction::run() ()
  #8  0x00007fffe4e5abb7 in
  Cluster::readBlob(FPBasicGenericStream*, FPClipGuid&,
  FPBlobGuid&, long, long, long, long, FPClipContext&,
  FPTagContext&)
  ...
  #3  0x00000000011a9611 in spiTrace (srcFile=0x7fffe5aced98
  "centera.c",
      srcLine=1505,
      srcFunc=0x7fffe5acec68 "WriteBuffer: Read %ld bytes from
  Centera, eof=%d.\n", fmtStr=<optimized out>)
  
  (gdb) print srcFile
  $1 = 0x7fffe5aced98 "centera.c"
  (gdb) print srcLine
  $3 = 1505
  (gdb) print srcFunc
  $2 = 0x7fffe5acec68 "WriteBuffer: Read %ld bytes from Centera,
  eof=%d.\n"
  (gdb) print fmtStr
  $4 = <optimized out>
  
  | MDVREGR 8.1.10-TIV_5698MSV |
  | MDVREGR 8.1.11-TIV_5698MSV |
  
  
  IBM Spectrum Protect Server version Affected: Spectrum Protect
  Servers 8.1.10.xxx and above on all supported platforms
  
  
  Initial Impact: medium
  
  Additional Keywords:   Centera trace TS005262650 crash
  

Local fix

• Turn off or do not enable tracing using the CENTERA trace class
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.12.100, and 8.1.13. Note *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP