IBM Support

IT36409: STERLING CONNECT:DIRECT RUNTASK FAILING WITH ROLLBACK TRANSACTION ERROR

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APAR status

  • Closed as program error.

Error description

  • Issue is seen with "Rollback Transaction Error" on CD RunTask
    and some on MailboxAdd service.
    
    Bad connection and connection
    closed seen from the logs while trying to insert/update some
    correlation data:
    Example of the error
    [2020-09-27
    08:09:47.457] ERRORDTL
    [1601190587457]java.sql.SQLRecoverableException: Closed
    Connection
     at oracle.jdbc.driver.PhysicalConnection.getAutoComm
    it(PhysicalConnection.java:4337)
     ....
     com.sterlingcommerce.woo
    dstock.workflow.crl.CorrelationDBAccess.saveSQL(CorrelationDBAcc
    ess.java:333)
    

Local fix

  • B2BISFG-54347
    

Problem summary

  • Platforms Affected:
    
    All
    
    
    Problem Description:
    
    Sterling connect:direct runtask failing with rollback
    transaction error:
    
    
    
    "Rollback Transaction Error" on most of
    the CD RunTask and some on MailboxAdd service.Logs show bad
    connection and connection closed seen while trying to
    insert/update some correlation data.
    
    
      Users Affected: All
    

Problem conclusion

  •     Resolution Summary:
    A code fix is provided.
    Added better code handling to log the error better.
    
    
    
    Delivered in:
    5020605_4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT36409

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-31

  • Closed date

    2021-05-03

  • Last modified date

    2021-05-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6"}]

Document Information

Modified date:
18 May 2021