IT36379: MESSAGE "THE DESCRIPTION FOR EVENT ID 4097 FROM SOURCE TSMVSSPLUGIN CANNOT BE FOUND. ..." IN WINDOWS EVENT LOG

APAR status

• Closed as program error.

Error description

• During a backup or archive operation that uses Microsoft Volume
  Shadow Copy Service (VSS), several messages are logged in the
  Windows Application Event log. These messages are normal, but
  might include extraneous text. For example:
  
  ----------
  The description for Event ID 4097 from source TsmVssPlugin
  cannot be found. Either the component that raises this event is
  not installed on your local computer or the installation is
  corrupted.
  You can install or repair the component on the local computer.
  
  If the event originated on another computer,
  the display information had to be saved with the event.
  The following information was included with the event:
  VSS has committed all shadow copies in set.
  
  The locale specific resource for the desired message
  is not present
  ----------
  
  The message text "VSS has committed all shadow copies in set"
  is normal, but the surrounding text should not appear.
  
  The surrounding text occurs for operations that use VSS if the
  system state was never backed up by the backup-archive client.
  For example, if Open File Support (OFS) is enabled for local
  file system backup by setting SNAPSHOTPROVIDERFS VSS, but the
  system state is not backed up.
  
  SNAPSHOTPROVIDERFS VSS is the default setting
  beginning with backup-archive client versions
  7.1.8.6 and 8.1.8.0.
  
  
  Customer/Support Diagnostics (If Applicable):
  Check the Windows registry for the presence of
  registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
  s\EventLog\Application\TsmVssPlugin. The registry key should
  exist, and it should include these values:
  
   value:
  EventMessageFile,
   type: REG_SZ
   data: C:\Program
  Files\Tivoli\TSM\baclient\tsmvssmr.dll
  
   value:
  TypesSupported
   type: REG_DWORD
   data: 0x7
  
  
  IBM Spectrum Protect Versions Affected:
  All versions of IBM Spectrum Protect
  backup-archive client on Windows platform
  
  Initial Impact: low
  
  Additional Keywords:
  Spectrum Protect client;
  TS005109648; open file support feature
  

Local fix

• The messages are harmless and can be ignored.
  Or once you
  perform a system state backup, the registry entry is created
  and the issue is resolved.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive clients V8.1 on all Microsoft Windows         *
  * paltforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.13. Note that this is    *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• Previously the national language support plugin was missed.
  After the fix the plugin is added to registry now at
  installation and deleted when uninstall client.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels