APAR status
Closed as program error.
Error description
Backups will fail with the following message if the IBM Spectrum Protect Serverhostname contains the underscore '_' character: CTGGA2649,Backup of VM SSKO8PTWN02 failed due to an unexpected error. The issue is the result of the underscore '_' character not being a validcharacter for DNS entries which causes problems with the kubernetes serviceintroduced in 10.1.6. Initial impact: Medium Versions affected: 10.1.6 - 10.1.7
Local fix
Do the following to change the hostname of the IBM Spectrum Protect Plus Server appliance: 1. Login to the SPP Server CLI via SSH. 2. Run this command, fully replacing <new-hostname> with a new name that does not include underscore characters.: sudo hostnamectl set-hostname <new-hostname> 3. Reboot the IBM Spectrum Protect Plus Server appliance. 4. Make sure that the rest of the IBM Spectrum Protect Plus environment can resolve the new hostname correctly. 5. Update the /etc/hosts files of any IBM Spectrum Protect Plus Servers, vSnaps, or VADP Proxies that reference the old hostname with the new hostname and reboot them. Once the hostname has been updated and the hostname resolves correctly in the environment, create a new SLA for the failing backups.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.6 and 10.1.7. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.8. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The format of the path to the selected site for the SLA will automatically be fixed even if the hostname contains invalid characters.
Temporary fix
Comments
APAR Information
APAR number
IT36339
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-24
Closed date
2021-04-13
Last modified date
2021-04-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024