APAR status
Closed as program error.
Error description
Error Description: The backup of a Virtual Machine in IBM Spectrum Protect Plus can fail if the VM has ever been backed up successfully to an SLA, then is removed from this SLA and added to the same SLA again at a later stage. The Joblog will show the backup failure without any further detail: ERROR,<id>,<time>,,CTGGA2649,Backup of VM <VM-NAME> failed due to an unexpected error. Contact support for further assistance. Error: Did not find object with key. ... SUMMARY,<id>,<time>,,CTGGA2384,VM: <VM-NAME>; Proxy: null; vSnap(s): vsnap.host.name; Type: Incremental; Transport: null; Transferred: null; Throughput: 0 B/s; Queue Time: 0 second; Protected VMDKs: 0 of 1; Status: failed The Virgo log will show the following: [timestamp] INFO thread-id1 .. Initializing backup of vm: <VM-NAME> (host: esxi.host.name) data center: <DC-NAME> [timestamp] INFO thread-id1 .. VM <VM-NAME> storageMapping key: c7de3ce5156c50ea6c8a258bc1fde53b -> spp_1070_2153_174696369d1__group9_92 [timestamp] INFO thread-id1 .. matched volumeId for disk Hard disk 1 for VM <VM-NAME> [timestamp] INFO thread-id1 .. Error in ManagedObjectLoaderImpl(). Did not find object with key: <KeyId> [timestamp] INFO thread-id1 .. VMware exception: com.catalogic.ecx.serviceprovider.common.hypervisor.exception.Hy pervisorObjectNotFoundException: Did not find object with key. at com.catalogic.ecx.serviceprovider.common.hypervisor.vmware.Manag edObjectLoaderImpl.getObject(ManagedObjectLoaderImpl.java:78) at com.catalogic.ecx.serviceprovider.common.hypervisor.vmware.Vsphe reBackupVmUpdaterImpl.getDatacenter(VsphereBackupVmUpdaterImpl.j ava:153) at com.catalogic.ecx.serviceprovider.common.hypervisor.vmware.Vsphe reBackupVmUpdaterImpl.toVsphereResult(VsphereBackupVmUpdaterImpl .java:337) at com.catalogic.ecx.serviceprovider.common.hypervisor.vmware.VMwar eVirtualMachine.backup(VMwareVirtualMachine.java:1304) at com.catalogic.ecx.serviceprovider.protection.hypervisor.cbt.CbtB ackupWorker.runBackup(CbtBackupWorker.java:595) at com.catalogic.ecx.serviceprovider.protection.hypervisor.cbt.CbtB ackupWorker.call(CbtBackupWorker.java:1076) at com.catalogic.ecx.serviceprovider.protection.hypervisor.cbt.CbtB ackupWorker.call(CbtBackupWorker.java:137) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:624) at java.lang.Thread.run(Thread.java:748) The issue happens because the VM was previously protected in the same SLA so it had backup results saved in the IBM Spectrum Protect Plus catalog. When it is added back to the SLA some of that backup result data related to these previous backups is no longer matching the actual inventory. This is confirmed in the Virgo log with the message "Did not find object with key: <KeyId>" IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPlus, TS004928712
Local fix
Add the VM in a new SLA
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus 10.1.8. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
This issue has been fixed by ignoring old, invalid metadata from previous backups.
Temporary fix
Comments
APAR Information
APAR number
IT36302
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-22
Closed date
2021-03-24
Last modified date
2021-03-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024