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IT36208: ARCHIVE TO CLOUD OR REPOSITORY SERVER FAILS WITH CTGGA0085: CLOUD FUNCTIONALITY DISABLED: PARTNERDATADISKERROR

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APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect Plus archive job to a cloud
    or Spectrum
    Protect repository server fails with
    the following error in
    the job log.
    
    
    CTGGA0085,Unable to update partner to <vsnap
    addr>.
    Error Failed to create vSnap cloud Offload message
    
    :"Cloud functionality disabled: Data disk /opt/vsnap-data
    is
    not configured"type :"PartnerDataDiskError"
    
    The error occurs
    if there is no cloud cache file
    system mounted under
    /opt/vsnap-data. By default,
    OVA-based deployments of the
    vSnap server have a
    preconfigured cloud cache area mounted at
    
    /opt/vsnap-data. But custom deployments of the vSnap
    server
    on a physical or virtual system may be missing
    this mount
    point. The cloud cache is required only for
    copy to cloud or
    repository servers. It is not required
    for archive operations,
    but due to an incorrect check
    the archive operation can fail
    if the cache area is not
    present.
    
    Customer/Support
    Diagnostics (If Applicable): N/A
    
    Spectrum Protect Versions
    Affected: 10.1.4 10.1.5 10.1.6 10.1.7
    
    
    Additional Keywords:
    TS005095298 OFFLOAD REPSITORY ARCHIVE CLOUD
    

Local fix

  • As a work around you can skip the check by setting this
    flag
    on the vSnap SERVER:
    
    vsnap system pref set --name
    cloudRequireDataDisk --value false
    
    vSnap server reboot is not
    required
    
    NOTE: Once you apply the fixing level, the setting
    should
     be reverted to prevent problems that may occur.
    
     The
    command to revert the change is:
    
    "vsnap system pref clear
    --name cloudRequireDataDisk".
    
     The Vsnap does not have to be
    restarted.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.4, 10.1.5, 10.1.6 and  *
    * 10.1.7.                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.8. Note that this is subject to change at the           *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • Implemented a code fix in vSnap to skip checking for the cloud
    cache area during archive jobs. The cache area is required only
    for copy jobs, not archive, so the check is now performed only
    during copy jobs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT36208

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-03-12

  • Closed date

    2021-04-06

  • Last modified date

    2021-04-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024