APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus Vadp proxy server incorrectly uses the Docker IP address. Backups fail with the following error seen in the job log: CTGGA2649,Backup of VM YOURVMNAME failed due to an unexpected error. Error: SPP failed to receive status updates from the backup process on proxy (YOURPROXY.HOST.NAME) stopped the backup of VM (YOURVMNAME) In the Vadp Proxy server log you may see the following errors: ERROR 13862 ? [pool-1-thread-5] c.c.v.domain.VmdkBackupConfigManager : Error updating vmbackupstatus org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://1.2.3.4/api/vsphere/vmbackups tatus/1234ab56-789c-0123-4567-8-dd90e123fg": Connect to 1.2.3.4:443 [/1.2.3.4] failed: Connection timed out (Connection timed out); nested exception is org.apache.http.conn.HttpHostConnectException: In the above error, 1.2.3.4 is the Docker IP address. The Vadp Proxy server incorrectly tries to connect to the Docker IP address and this cases the backup to fail. Customer/Support Diagnostics (If Applicable): N/A Spectrum Protect Versions Affected: 10.1.7 Initial Impact:: Low|Medium|High: LOW Additional Keywords: TS004918065 DOCKER CONNECTION TIMED OUT ERROR 13862
Local fix
NOTE: Make sure no jobs are running before you start this procedure 1) Stop Virgo: sudo systemctl stop virgo 2) Edit the /opt/virgo/bin/startup.sh file and change the following line: export RMQ_SERVER_HOST=${RMQ_SERVER_HOST:=$(hostname -I | awk '{ print $1 }' )} 3) Change that line to the following, where <spp_ip> is the IP of Spectrum Protect Plus appliance that the VADPs should connect back to: export RMQ_SERVER_HOST=<spp_up> 4) Save and close the startup.sh file 5) Start Virgo: sudo systemctl start virgo 6) Once the Spectrum Protect Plus UI is available, the Vadp Proxy server(s) will need to be unregistered and then registered again. NOTE: If you Upgrade Spectrum Protect Plus before the fix is available, the above procedure will be undone. You will need to follow the steps again.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.7. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.8. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The fix for this issue is to get the servers IP address from the user defined global setting instead of environment variable.
Temporary fix
Comments
APAR Information
APAR number
IT36195
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-11
Closed date
2021-04-06
Last modified date
2021-04-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024