IBM Support

IT36030: NAS NDMP FILE LEVEL RESTORE MAY FAIL WITH ERROR "UNKNOWN ERROR 4303 FROM SPIRTRVSEG"

Direct links to fixes

8.1.12.100-IBM-SPCMS-WindowsX64
8.1.12.100-IBM-SPCMS-WindowsI32
8.1.12.100-IBM-SPCMS-Linuxx86_64
8.1.12.100-IBM-SPOC-WindowsX64
8.1.12.100-IBM-SPOC-Linuxx86_64
8.1.12.100-IBM-SPOC-Linuxs390x
8.1.12.100-IBM-SPOC-LinuxPPC64le
8.1.12.100-IBM-SPOC-AIX
8.1.12.100-IBM-SPSRV-WindowsX64
8.1.12.100-IBM-SPSRV-Linuxx86_64
8.1.12.100-IBM-SPSRV-Linuxs390x
8.1.12.100-IBM-SPSRV-Linuxppc64le
8.1.12.100-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.12.X interim fix downloads
IBM Spectrum Protect Server V8.1 Fix Pack 13 (V8.1.13) Downloads

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APAR status

  • Closed as program error.

Error description

  • NAS NDMP File level restore may fail with the following messages
in actlog :

 ANR9999D_2255209874 AsReadSegRemote(asrtrv.c:1515)
Thread<246247>: Unknown error 4303 from spiRtrvSeg,
pluginType 1.


ANR1078E NAS Restore process XX terminated - internal server
error detected

Support/Customer diagnostics:
A "spi spid " server trace shows:

12:41:08.261 [246247][ndmpspi.c][3389][spiRtrvSeg]: dataWritten:
2396292096, lastWritten: 2396292096.
12:41:08.261 [246247][ndmpspi.c][3403][spiRtrvSeg]: Mover/Data
could be stalled at 2396292096 bytes processed, count 1.
12:41:08.261 [246247][ndmpspi.c][3445][spiRtrvSeg]:
doneTimeoutCount is 1.


12:41:18.268 [246247][ndmpspi.c][3389][spiRtrvSeg]: dataWritten:
2396292096, lastWritten: 2396292096.
12:41:18.268 [246247][ndmpspi.c][3403][spiRtrvSeg]: Mover/Data
could be stalled at 2396292096 bytes processed, count 2.
12:41:18.268 [246247][ndmpspi.c][3445][spiRtrvSeg]:
doneTimeoutCount is 2.


12:41:28.272 [246247][ndmpspi.c][3389][spiRtrvSeg]: dataWritten:
2396292096, lastWritten: 2396292096.
12:41:28.273 [246247][ndmpspi.c][3403][spiRtrvSeg]: Mover/Data
could be stalled at 2396292096 bytes processed, count 3.
12:41:28.273 [246247][ndmpspi.c][3445][spiRtrvSeg]:
doneTimeoutCount is 3.


...
12:43:08.327 [246247][ndmpspi.c][3389][spiRtrvSeg]: dataWritten:
2396292096, lastWritten: 2396292096.
12:43:08.327 [246247][ndmpspi.c][3403][spiRtrvSeg]: Mover/Data
could be stalled at 2396292096 bytes processed, count 13.
12:43:08.327 [246247][ndmpspi.c][3445][spiRtrvSeg]:
doneTimeoutCount is 13.
12:43:08.327 [246247][ndmpspi.c][3449][spiRtrvSeg]: timeout
count hit maximum.  Aborting retrieve.


Above indicated the restore appears hang when it restored "
lastWritten: 2396292096", we started the timeout count and
aborted  the restore after 2 minutes
.

Platform/version affected
Spectrum Protect server on all supporting version performing
file level NDMP restore

Additional KeyWords:
TS004763904 AsReadSegRemote timeout spiRtrvSeg

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All IBM Spectrum Protect server users.                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in levels 8.1.12.100, and 8.1.13. Note *
* that this is subject to change at the discretion of IBM.     *
****************************************************************

    



Problem conclusion


    

  • This problem was fixed.
Affected platforms for reported release:  AIX, Linux, and
Windows.
Platforms fixed:  AIX, Linux, and Windows.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT36030
    • 

  • Reported component name
    TSM SERVER
    • 

  • Reported component ID
    5698ISMSV
    • 

  • Reported release
    81L
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-03-05
    • 

  • Closed date
    2021-04-15
    • 

  • Last modified date
    2021-06-23
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM SERVER
    • 

  • Fixed component ID
    5698ISMSV
    • 



Applicable component levels


    

  • R81A  PSY
       UP
    • 

  • R81L  PSY
       UP
    • 

  • R81W  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81L","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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