IT35960: "NO JRE FOUND" WHEN STARTING DSM.EXE AFTER WINDOWS BACKUP-ARCHIVE CLIENT UPGRADE USING CLIENT AUTO-DEPLOYMENT

APAR status

• Closed as program error.

Error description

• After upgrading the IBM Spectrum Protect Windows Backup-Archive
  client to version 8.1.x using Client Auto-Deployment the
  following error is encountered when starting dsm.exe :
  
  ""No
  JRE found. Please install JRE version 1.7.0 or above and try
  again. If JRE is already installed on your machine, then make
  sure the PATH environment variable contains path to
  javaw.exe""
  
  Although the JRE is installed and was upgraded to
  the correct version the PATH in the following Registry Key is
  not updated to the correct JRE path For example
  :
  
  [SOFTWARE\IBM\ADSM\TSM_JVM]Path=C:\Program Files\Common Files
  \Tivoli\TSM\jvm80606\
  [SOFTWARE\IBM\ADSM\TSM_JVM]version=08.00.0
  616
  
  The path above points to "C:\Program Files\Common
  Files\Tivoli\TSM\jvm80606\" however the correct path should be
  "C:\Program Files\Common Files\Tivoli\TSM\jvm80616\"
  

Local fix

• There is an easy workaround for this issue, but it does involve
  updating the Windows registry The steps are:
  
  1. In Windows Explorer or Windows command prompt, traverse to
  directory:
  
     C:\Program Files\Common Files\Tivoli\TSM
  
  2. Observe the directory that has the name:
  
     jvm#####
  
     Where "#####" is a set of numbers corresponding to the
  installed JRE version
  
  3. Open the Windows registry. From a command prompt, type in
  "regedit" and press enter.
  
  4. In the Registry Editor, traverse to the following registry
  key:
  
     HKEY_LOCAL_MACHINE\SOFTWARE\IBM\ADSM\TSM_JVM
  
  5. Under this registry key, we see two values, "Path" and
  "version". We are concerned with the "Path" value
  
  6. Observe the value of "Path", it is most likely not the same
  value as the directory path we observed earlier:
  
     An example using real numbers could like
  
     Directory we looked at:
     C:\Program Files\Common Files\Tivoli\TSM\jvm80616
  
     Registry key "Path" value.
     C:\Program Files\Common Files\Tivoli\TSM\jvm80606\
  
  7. Assuming there is a difference, update registry key "Path"
  value to agree with the directory path of the JRE
  
     An example of the updated registry key "Path" value (above)
  would be:
  
     New Registry key "Path" value.
     C:\Program Files\Common Files\Tivoli\TSM\jvm80616\
  
     NOTE: Be sure to include the trailing backslash '\' as it is
  required.
  
  8. Launch the BA Client GUI, which should now pick up the JRE
  location and function as normal.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Backup-archive Client v8.1 on Windows   *
  * x64                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect Backup-Archive Client version 8.1.12. on the         *
  * Microsoft Windows x64 platform.                              *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Backup-Archive Client function works correctly after installing
  using Backup-Archive Client auto deployment.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels