IT35866: BACKUPS FAIL WITH THE ERROR "CTGGA2649 ERROR: THERE IS NO PROXY ON SITE <SITENAME> FOR VM <VMNAME>"

APAR status

• Closed as program error.

Error description

• During backups of Virtual Machines, IBM Spectrum Protect Plus
  queries the VADP proxies for the number of available cores when
  a change is detected in the VADP proxy registration (VM
  assigned to start backup, backup of a VM complete, ...). When
  sufficient cores are available on a VADP proxy, the VM to be
  backed up is assigned to it.
  This query is done by making a
  REST call to the proxy.
  When the REST call fails, the maximum
  number of allowed cores will be set to 0, resulting in the VADP
  proxy being unavailable to IBM Spectrum Protect Plus for
  further backups.
  
  
  The backup of the Virtual Machine will fail
  with following message in the
  Joblog:
  ERROR,<id>,<time>,2,CTGGA2649,Backup of VM <vmname>
  failed due to an unexpected error. Contact support for further
  assistance. Error: There is no proxy on site <sitename> for VM
  <vmname>.
  
  
  Reviewing the virgo log will show 'maxAllowedCores:
  0', which confirms the underlying issue:
  [time] INFO ... proxy
  is not ready: id: <vadp.id>, name: <vapd.proxy.hostname>,
  maxAllowedCores: 0, ipv4Addresses.length: 3
  
  | MDVREGR
  10.1.6.x-TIV_5737SPLUS |
  
  IBM Spectrum Protect Plus Versions
  Affected:
  IBM Spectrum Protect Plus 10.1.7
  
  Initial Impact:
  Medium
  
  Additional Keywords: SPP, SPPlus, TS004666616
  

Local fix

• 1 "Suspend" the VADP proxy
  2 Wait for 2 minutes for the change
  to be detected
  3 "Enable" the VADP proxy
  4 Proceed with a
  backup
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been fixed to handle correctly the
  REST API call to the VADP proxy.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels