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IT35786: RESTORE OPERATIONS FOR MICROSOFT 365 MAILBOX OBJECTS FAIL WITH CTGGR0009

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • During restore operations of mailbox objects with IBM Spectrum
    Protect Plus for cloud management systems (Microsoft 365),
    the below errors are encountered.
    
    CTGGR0009 Task ended with a failed status.
    CTGGR0026 An unexpected error occurred when processing the job.
    
    Additionally in the Microsoft365 agent logs, the below entry can
    also be seen.
    
    Microsoft.Graph.ServiceException: Code: ConcurrentItemSave
    Message: Conflicts occurred during saving data to store
    (saveresult: IrresolvableConflict, properties: ). Please retry
    the request.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.7                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.8. Note that this is subject to change at the           *
    * discretion of IBM                                            *
    ****************************************************************
    

Problem conclusion

  • This problem has been fixed so that after encountering the
    "ConcurrentItemSave" error, the request is properly retried and
    the partially restored object is cleaned up.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT35786

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-02-03

  • Closed date

    2021-02-26

  • Last modified date

    2021-02-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024