IT35768: BACKUP OR ARCHIVE FAILS WITH ANS0361I DIAG: TRANSERRNO: UNEXPECTED ERROR FROM OPEN (OR CLOSE), ERRNO = 9

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect backup-archive client operations can
  sporadically fail with file open or close errors. The failure
  is not necessarily consistent or repeatable.
  
  When the client
  fails during a backup or archive operation, the dsmerror.log
  file contains the following messages:
  
   ANS0361I DIAG:
  TransErrno: Unexpected error from close, errno = 9
  
  or
  
  
  ANS0361I DIAG: TransErrno: Unexpected error from open, errno =
  9
  
  followed by:
  
   ANS1999E Incremental processing of
  '/filespace' stopped.
   ANS1028S An internal program error
  occurred.
  
  For scheduled operations, the following message will
  also appear:
  
   ANS1512E Scheduled event 'SCHEDULE' failed.
  Return code = 12.
  
  The error shown by the ANS0361I DIAG
  message, "errno = 9," means "Bad file descriptor." When the
  error is coming from "close," it means the file is not open.
  When the error comes from "open" it means the file is not
  closed. In both cases, this is caused by a timing issue.
  
  IBM
  Spectrum Protect Versions Affected:
  
  * IBM Spectrum Protect
  backup-archive client for AIX versions 7.1.8.x and 8.1.2 and
  higher (only when the tivoli.tsm.client.ba64.gpfs package is
  installed)
  
  * IBM Spectrum Protect backup-archive client for
  Linux versions 7.1.8.x and 8.1.2 and higher (all backup-archive
  client install packages)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client version 8.1.2     *
  * (and higher) running on AIX GPFS and Linux GPFS.             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is projected *
  * to be fixed in level 8.1.12. Note that this is subject to    *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• Upon the fix, backup or archive operations won't encounter
  unexpected ANS0361I diagnostic messages any longer.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc     dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels