APAR status
Closed as documentation error.
Error description
Starting with IBM Spectrum Protect Plus version 10.1.6, the documentation needs additional information about the implemented Microsoft Windows local dumps settings for IBM Spectrum Protect Plus Exchange Agents. The following registry key and values are configured by the IBM Spectrum Protect Plus Microsoft Exchange agent according to the Microsoft Windows documentation for enabling user mode dumps to collect application crash information : "SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\SpAgent.exe" with the values : "DumpFolder" = hex(2):<GUEST_INSTALL_DIR>\tools\dumps\ "DumpCount" = dword:00000002 "DumpType" = dword:00000002 The agent installation directory <GUEST_INSTALL_DIR> is : C:\Program Files\IBM\IBM Spectrum Protect Plus A dump file is generated if the agent crashes. Up to two crash dump files are kept. If a third crash dump file is created, the oldest file is deleted. If a dump file is present, the following message is written to the agent's backup job log : WARN,...,CTGGG1130,[<AppServerAddress>] An IBM Spectrum Protect Plus Exchange agent core file or crash report was found: c:\program files\IBM\IBM Spectrum Protect Plus\tools\dumps\SpAgent. exe.<PID>.dmp. The dump files can be deleted when they are no longer needed for troubleshooting. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus Documentation for Exchange Agents 10.1.6 and higher Initial Impact: Low Additional Keywords: SPP, SPPLUS, TS004783385, dump, crash
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus Documentation for Microsoft * * Exchange Agent 10.1.6 and 10.1.7 on Windows * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The following missing information will be published in the: - IBM Spectrum Protect Plus Microsoft Exchange Server database backup and restore requirements, in the table for minimum hardware requirements. - V10.1.7: https://www.ibm.com/support/pages/node/6325243 - V10.1.8: https://www.ibm.com/support/pages/node/6417209 - In the IBM Spectrum Protect Plus Installation and User's Guide and Knowledge Center in the Microsoft Exchange Server database backup and restore requirements for the same versions. "Additional 600MB disc space for dump files is required. The default dmp path is in dump sub folder of agent installation directory, for example: C:\Program Files\IBM\IBM Spectrum Protect Plus\tools\dumps."
Temporary fix
Comments
APAR Information
APAR number
IT35759
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-02
Closed date
2021-02-25
Last modified date
2021-02-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024