IT35742: TICKETS TAB IN STORAGE INSIGHT ISN'T SHOWING ALL OF THE PMRS OPEN FOR THE STORAGE DEVICES

APAR status

• Closed as program error.

Error description

• Looking across the storage devices, many of them have multiple
  PMRs listed in the Notifications tab, but only a few have PMRs
  listed in the Tickets tab to associate with those. Also, it has
  been more than 24 hours since PMR ppppp,bbb,ccc was opened for
  one of the storage devices and it is not listed in the tickets
  tab.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing PMR tickets of storage    *
  * device                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Looking across the storage devices, many of them have        *
  * multiple                                                     *
  * PMRs listed in the Notifications tab, but only a few have    *
  * PMRs                                                         *
  * listed in the Tickets tab to associate with those. Also, it  *
  * has                                                          *
  * been more than 24 hours since PMR ppppp,bbb,ccc was opened   *
  * for                                                          *
  * one of the storage devices and it is not listed in the       *
  * tickets                                                      *
  * tab.                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q21   [ 54X-IBM-SI ]
  
  ( release target 2Q 2021 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels