IT35510: STORAGE INSIGHTS AUTHENTICATION FAILURE WHEN CUSTOMER'S IBMID PROFILE CONTAINS NON-ASCII CHARACTERS

APAR status

• Closed as program error.

Error description

• Attempting to log into Storage Insights, any customers who
  have non-ASCII characters in any field associated with their
  IBMID profile (for example first name, last name, etc), will
  experience a failure to log into Storage Insights, and they
  will see the following message in their browser:
  
  responseText:
  "TypeError [ERR_INVALID_CHAR]: Invalid character in header
  con"
  
  Along with a status: 500
  The non-ASCII character can be in any field, not limited to just
  
  in their provided email address field.
  
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager
  build/release: 5.4.1
  Problem as described by customer:
  Login failure to Storage Insights
  Initial customer impact
  (low/med/high): high
  

Local fix

• Editing the IBMID profile on ibm.com to eliminate any
  non-ASCII character from the user's first name,
  last name, or other fields, is a valid temporary
  workaround
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users with non-ASCII characters in      *
  * their IBM ID profile                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users with non-ASCII characters in any      *
  * field associated their IBM ID profile (for example first     *
  * name, last name, etc), will experience a failure to log      *
  * into Storage Insights.                                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ IBM-SI-MT ]
  
  ( release target 1Q 2021 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

• Editing your IBMID profile on ibm.com to eliminate
  any non-ASCII characters from your first name,
  last name, or any other fields, is a valid temporary
  workaround.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels