IBM Support

IT35483: THE VSNAP SOFTWARE WAS INSTALLED/UPDATED BUT THE LINUX KERNEL COULD NOT BE INSTALLED/UPDATED. THE VSNAP SERVICES MAY NOT START

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect Plus Vsnap server install or update fails
    to
    install the RPM but continues to the kernel update. The
    
    following misleading message is displayed in the
    install.log:
    
    "The vSnap software was installed/updated but the
    Linux
    kernel could not be installed/updated. The vSnap
    services
    may not start."
    
    This problem can occur in versions
    10.1.5, 10.1.6 and 10.1.7
    Customer/Support Diagnostics:
    
    Run
    the command "rpm -qa" to check the version of the "vsnap"
    package.
    If it is missing or it still shows older version, it
    means the install or update
    did not work. .
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus levels 10.1.4, 10.1.5, 10.1.6 and  *
    * 10.1.7.                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.8. Note that this is subject to change at the           *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • The vSnap installation code was fixed to ensure an accurate
    error message is shown when the main vSnap RPM fails to install.
    It no longer shows a misleading error about the kernel. Instead,
    the installation process stops as soon as the main RPM fails to
    install, and the on-screen messages indicate the correct reason
    for the failure.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT35483

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-01-11

  • Closed date

    2021-03-25

  • Last modified date

    2021-03-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024