IT35474: ERROR IN STORAGE INSIGHTS: HWNPM2132W PERFORMANCE DATA COULD NOTBE COLLECTED

APAR status

• Closed as program error.

Error description

• HWNPM2132W Performance data could not be collected for device
  xxxxxxxxxxxxxx (00000123456789A). The current samples are
  skipped. (HWNPM4305W No samples were received from the data
  collector in the expected time. The data might still arrive
  automatically after connection is recovered.)
  
  The performance monitoring for the storage system is running on
  the data collector based on the performance manager interval 15
  minutes instead of 5 minutes.
  The SI Device server is pooling for data.
  So, the performance job is not synchronized in what should be
  the interval for PM defined for this storage system in
  repository versus the running PM job on DC.
  
  In the storage device input file:
  opt/IBM/TPC/device/log/xxxxxxxxxxxxxx/perf_monitor/xxxxxxxx/xxxx
  xxxxxxxxxx_input.txt
  ....
  #Thu Nov 26 01:27:23 EST 2020
  ?
  Username=xxx
  Timeout=300
  IntervalLength=900
  
  The scheduled PM interval on the DC doesn't match the SI server
  polling interval for data collection running for that device.
  

Local fix

• Contact IBM Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users collecting performance data       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Error encountered while collecting performance data:         *
  *                                                              *
  * HWNPM2132W Performance data could not be collected for       *
  * device                                                       *
  * xxxxxxxxxxxxxx (00000123456789A). The current samples are    *
  * skipped. (HWNPM4305W No samples were received from the data  *
  * collector in the expected time. The data might still arrive  *
  * automatically after connection is recovered.)                *
  *                                                              *
  * The performance monitoring for the storage system is running *
  * on                                                           *
  * the data collector based on the performance manager interval *
  * 15                                                           *
  * minutes instead of 5 minutes.  The SI device server is       *
  * pooling                                                      *
  * for data. So, the performance job is not synchronized in     *
  * what                                                         *
  * should be the interval for PM defined for this storage       *
  * system in                                                    *
  * repository versus the running PM job on DC.                  *
  *                                                              *
  * The scheduled PM interval on the DC doesn't match the SI     *
  * server                                                       *
  * polling interval for data collection running for that        *
  * device.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 4Q 2020
  [ 5.4.1-IBM-SC ]
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels