APAR status
Closed as program error.
Error description
Exchange data protection support started with IBM Spectrum Protect Plus version 10.1.3. When a SLA is set to enable Exchange log backups, the first following backup job might display the following messages when attempting to define the Windows schedule to achieve regular log backups : DETAIL,<timestamp>,CTGGG1103,[<ExchangeHost>] Starting enablelogbackup WARN,<timestamp>,CTGGG1120,[<ExchangeHost>] Failed to enable log backup for <DBName> or there were some considerable errors. For more information see the diagnostic logs for this operation. INFO,<timestamp>,CTGGA3150,[<ExchangeHost>] [<StartDate> <StartTime_in_AM/PM_Format>] Ending enablelogbackup command. WARN,<timestamp>,CTGGA1951,[<ExchangeHost>] Enable log backup status was reported as failed: Failed to enable log backup for <DBName> or there were some considerable errors. For more information see the diagnostic logs for this operation. ERROR,<timestamp>,CTGGA2296,Enable log backup failed for database <DBName>:Failed to create a task for log backup in Windows Task Scheduler. ... ERROR,<timestamp>,CTGGA2081,Failed to enable log backup for <ExchangeInstance> ==> <DBName> [Failed to create a task for log backup in Windows Task Scheduler.] In the application logs bundled with the job log data collection, the following type of messages will be seen : [<timestamp>][<TID>] : PoSh.cs||324|Script ==> New-ScheduledTaskTrigger -Once -RepetitionInterval (New-TimeSpan -Hour 2) -At "12:00 dop." -RepetitionDuration([timespan]::MaxValue) ... [<timestamp>][<TID>] : SpLogging.cs|TraceInformation|395| Cmdlet Operation Failed RC=-1: Error: Cannot process argument transformation on parameter 'At'. Cannot convert value "12:00 dop." to type "System.DateTime". Error: "The string was not recognized as a valid DateTime. There is an unknown word starting at index 6." At New-ScheduledTaskTrigger -Once -RepetitionInterval (New-TimeSpan -Hour 2) -At "12:00 dop." -RepetitionDuration([timespan]::MaxValue) InvalidData: (:) [New-ScheduledTaskTrigger], ParameterBindingArgumentTransformationException ParameterArgumentTransformationError, New-ScheduledTaskTrigger ... [<timestamp>][<TID>] : LogHelper.cs|CreateNewScheduler|496| Deleting directory: \\<vSnapIP>\<PoolName>_ <volume>\<DBName>\<Instance>_<DBName> Sp Error: 1 : [1. <timestamp>] Exception: Scheduler could not be created. RC=21000 Stack: : Void CreateNewScheduler(Capability. Implementation.ApplicationAPI. LogBackupInputInstance, Capability.Implementation.ApplicationAPI. LogBackupInputDatabase, System.String, Capability.Implementation.ApplicationAPI. Credential, System.String, System.String, System.String, Capability.Implementation.ApplicationAPI. NotificationOptions, Capability.Implementation.ApplicationAPI. LogBackupOutputDatabase ByRef, Capability.Implementation.ApplicationAPI. SchedulerInput ByRef): 0: Capability.Contract.ApplicationAPI. ILogBackupOutput SendEnableLogBackupResults (Capability.Contract.ApplicationAPI. ILogBackupInput, System.String): 0 ... [<timestamp>][<TID>] : CapabilityManagerApplicationAPI.cs| SendEnableLogBackupResults|3406|Failed to enable log backup for <DBName> or there were some considerable errors. The above example displays that the PowerShell command used to create the Windows schedule could not correctly parse the Czech language DOP/ODP time format which is the Czech translation of the English AM/PM format. This problem will affect any Exchange host using Windows Regional Setting using AM/PM time formats translating to characters different from AM/PM. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.3 and higher Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004593282, time format, locale
Local fix
Update the Exchange host Windows Regional Settings time format to use the 24 hours format or switch to English.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus 10.1.3 and higher * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus 10.1.8. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to sucesfully enabe log backups on the windows servers with non-english locale.
Temporary fix
Comments
APAR Information
APAR number
IT35369
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-12-28
Closed date
2021-02-15
Last modified date
2021-02-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024