APAR status
Closed as program error.
Error description
Deletion of user from IBM Spectrum Protect Plus UI that has a defined restore job will result in cleanup of restore job to fail. The restore is successful. You may see the following in the restore job log: CTGGA2177 Unexpected error during recovery step (Load storage data). Contact support for further assistance. Cleanup with force option won't successfully remove the restore job from the UI Spectrum Protect Plus Versions Affected: 10.1.5 Customer/L2 Diagnostics (If Applicable) Check to see if user that defined the restore job was removed from the appliance UI. If yes, then you may be running into this issue Additional Keywords: TS003798557 REMOVE USER APPLIANCE GUI RESTORE
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5 to 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 * * ifix2 and 10.1.9. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The fix for this issue is to change the run as user for active restore job sessions to admin if the user is deleted. This allows the job session to allow them to cleanup.
Temporary fix
Comments
APAR Information
APAR number
IT35295
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A15
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-12-16
Closed date
2021-08-27
Last modified date
2021-08-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Platform
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024