IBM Support

IT35260: VIRTUAL MACHINE RESTORE CAN FAIL WITH CTGGA2177 BECAUSE STORAGE INFORMATION IS MISSING FROM CATALOG

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Plus restore of a virtual machine
    shows following error in the restore job log:
    
    DETAIL,1603266266171,<date+time+timezone>,2,CTGGA2179,Mount
    hypervisor NFS volumes: In progress
    DETAIL,1603266266174,<date+time+timezone>,2,CTGGA2185,Mount
    hypervisor NFS volumes: Failed (0 objects)
    ERROR,1603266266176,<date+time+timezone>,2,CTGGA2177,Unexpected
    error during recovery step (Mount hypervisor NFS volumes).
    Contact support for further assistance.
    
    More errors can be seen in virgo log:
    
    [date+time] INFO asyncTaskExecutor-328
    c.c.ecx.serviceprovider.recovery.hypervisor.LoadVMwareDataStep
    1603266261124 Loading VM (vm-name) information
    [date+time] INFO asyncTaskExecutor-328
    c.c.e.s.common.hypervisor.vmware.ManagedObjectLoaderImpl
    1603266261124 Error in ManagedObjectLoaderImpl(). Did not find
    object with key: fb5786adc139cf10cfced975ce3c2015
    [date+time] INFO  asyncTaskExecutor-328
    c.c.ecx.serviceprovider.common.hypervisor.vmware.VMwareException
      1603266261124 VMware exception:
    com.catalogic.ecx.serviceprovider.common.hypervisor.exception.Hy
    pervisorObjectNotFoundException: Did not find object with key.
    
    Some storage information is missing from the catalog which
    causes the restore to fail.
    
    Versions affected: 10.1.6.*
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change *
    * at the discretion of IBM                                     *
    ****************************************************************
    

Problem conclusion

  • After fix it allows to restore of VM to continue even if storage
    volume information is missing from the catalog.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT35260

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A16

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-12-13

  • Closed date

    2021-02-11

  • Last modified date

    2021-02-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024