IT35260: VIRTUAL MACHINE RESTORE CAN FAIL WITH CTGGA2177 BECAUSE STORAGE INFORMATION IS MISSING FROM CATALOG

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus restore of a virtual machine
  shows following error in the restore job log:
  
  DETAIL,1603266266171,<date+time+timezone>,2,CTGGA2179,Mount
  hypervisor NFS volumes: In progress
  DETAIL,1603266266174,<date+time+timezone>,2,CTGGA2185,Mount
  hypervisor NFS volumes: Failed (0 objects)
  ERROR,1603266266176,<date+time+timezone>,2,CTGGA2177,Unexpected
  error during recovery step (Mount hypervisor NFS volumes).
  Contact support for further assistance.
  
  More errors can be seen in virgo log:
  
  [date+time] INFO asyncTaskExecutor-328
  c.c.ecx.serviceprovider.recovery.hypervisor.LoadVMwareDataStep
  1603266261124 Loading VM (vm-name) information
  [date+time] INFO asyncTaskExecutor-328
  c.c.e.s.common.hypervisor.vmware.ManagedObjectLoaderImpl
  1603266261124 Error in ManagedObjectLoaderImpl(). Did not find
  object with key: fb5786adc139cf10cfced975ce3c2015
  [date+time] INFO  asyncTaskExecutor-328
  c.c.ecx.serviceprovider.common.hypervisor.vmware.VMwareException
    1603266261124 VMware exception:
  com.catalogic.ecx.serviceprovider.common.hypervisor.exception.Hy
  pervisorObjectNotFoundException: Did not find object with key.
  
  Some storage information is missing from the catalog which
  causes the restore to fail.
  
  Versions affected: 10.1.6.*
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• After fix it allows to restore of VM to continue even if storage
  volume information is missing from the catalog.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels